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Parameters for Service Level Agreements Generation in Cloud Computing

A Client-Centric Vision

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Advances in Conceptual Modeling (ER 2012)

Part of the book series: Lecture Notes in Computer Science ((LNISA,volume 7518))

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Abstract

Current Service Level Agreements are lacking completeness. They often leave out parameters that are important for the consumer. In addition, SLAs are predefined by the service providers and the consumer does not have a say in them. The goal of this paper is to find the important parameters that should initially be included in a Service Level Agreement between a cloud service provider and a cloud service consumer. In this paper we are showing a client-centric view of the SLA. Some examples for SLAs of services in the market are illustrated, in order to show the need to specify, which parameters should be included in the SLAs.

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Author information

Authors and Affiliations

  1. Christian Doppler Laboratory for Client-Centric Cloud Computing, Softwarepark Hagenberg, Austria

    Mariam Rady

Authors
  1. Mariam Rady
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Editor information

Editors and Affiliations

  1. Department of Computer Science, Università degli Studi di Milano, Via Comelico, 39, 20135, Milano, Italy

    Silvana Castano

  2. Department of Computer Science, University of Ioannina, 45110, Ioannina, Hellas, Greece

    Panos Vassiliadis

  3. Department of Computer Science, University of British Columbia, 2366 Main Mall-Vancouver, V6T 1Z4, BC, Canada

    Laks V. Lakshmanan

  4. School of Computing, National University of Singapore, 1,13 Computer Drive, 117417, Singapore

    Mong Li Lee

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© 2012 Springer-Verlag Berlin Heidelberg

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Rady, M. (2012). Parameters for Service Level Agreements Generation in Cloud Computing. In: Castano, S., Vassiliadis, P., Lakshmanan, L.V., Lee, M.L. (eds) Advances in Conceptual Modeling. ER 2012. Lecture Notes in Computer Science, vol 7518. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-33999-8_3

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  • DOI: https://doi.org/10.1007/978-3-642-33999-8_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-33998-1

  • Online ISBN: 978-3-642-33999-8

  • eBook Packages: Computer ScienceComputer Science (R0)

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