Abstract
Business Process Management is a prevailing topic that addresses value-added activities in a company. Processes are modeled, realized, executed, and continuously improved. While this approach proves itself appropriate for routine work, it is not applicable for knowledge-intensive processes. Adaptive Case Management (ACM) defines this as knowledge work that is not or is rarely repeated, unable to be foreseen, occurs spontaneously, and depends on context. This paper pinpoints the differences between routine and knowledge work, and introduces ACM as a concept.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Davenport, T.H.: Rethinking knowledge work: A strategic approach. McKinsey Quarterly (2011), http://www.mckinseyquarterly.com/Rethinking_knowledge_work_A_strategic_approach_2739
Swenson, K.D.: Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done. Meghan-Kiffer Press, Tampa (2010)
Davenport, T.H.: Thinking for a Living: How to Get Better Performance and Results from Knowledge Workers. Harvard Business School Press, Boston (2005)
Zhu, W.-D., Becker, B., Boudreaux, J., Braman, S., Do, T., Gomez, D., Marin, M., Vaughan, A.: Advanced Case Management with IBM Case Manager (2011), http://ibm.com/redbooks (lastly visited November 22, 2011)
zur Mühlen, M., Ho, D.T.-Y.: Risk Management in the BPM Lifecycle. In: Bussler, C.J., Haller, A. (eds.) BPM 2005. LNCS, vol. 3812, pp. 454–466. Springer, Heidelberg (2006)
van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M.: Business Process Management: A Survey. In: van der Aalst, W.M.P., ter Hofstede, A.H.M., Weske, M. (eds.) BPM 2003. LNCS, vol. 2678, pp. 1–12. Springer, Heidelberg (2003)
Object Management Group (OMG), Case Management Process Modeling (CMPM) Request For Proposal (2009) (lastly visited November 22, 2011)
Fischermanns, G.: Prozesstypen anhand des Prozessprofils (2011), http://prozessfenster-blog.de/2011/02/28/prozesstyp/ (lastly visited November 22, 2011)
Kemsley, S.: Case Management and BPM (2011), http://www.softwareag.com/corporate/images/sec_SAG_WP_Case-Mgmt-&-BPM_May11-web_tcm16-86062.pdf (lastly visited November 22, 2011)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Scheithauer, G., Hellmann, S. (2013). Analysis and Documentation of Knowledge-Intensive Processes. In: La Rosa, M., Soffer, P. (eds) Business Process Management Workshops. BPM 2012. Lecture Notes in Business Information Processing, vol 132. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36285-9_2
Download citation
DOI: https://doi.org/10.1007/978-3-642-36285-9_2
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-36284-2
Online ISBN: 978-3-642-36285-9
eBook Packages: Computer ScienceComputer Science (R0)