Abstract
Process modeling notations are frequently used to model IT service management processes, namely in the realm of ITIL. The nature of IT services, such as in checking SLAs fulfillment, calls for tool provision of model-based animation features for process execution to be used for monitoring, simulation, replay or scenario identification purposes. This paper reports the results of a structured review on those animation features, as provided by state-of-the-art process simulation, modeling and mining tools. A process animation assessment framework is proposed. Conclusions drawn point out to several shortcomings of the current state of the art.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Schaaf, T.: The IT Infrastructure Library (ITIL) – An Introduction for Practitioners and Researchers. In: Bandara, A.K., Burgess, M. (eds.) AIMS 2007. LNCS, vol. 4543, pp. 235–235. Springer, Heidelberg (2007)
Correia, A., Brito e Abreu, F., Amaral, V.: SLALOM: a Language for SLA Specification and Monitoring. Presented at the INFORUM 2011 (session: Engenharia Conduzida por Modelos), Coimbra, Portugal (2011)
Correia, A., Brito e Abreu, F., Amaral, V.: SLAME: A Service Level Agreements Method for Elicitation. Presented at the 11a Conferência da Associação Portuguesa de Sistemas de Informação (CAPSI 2011), Lisbon, Portugal (2011)
Brito e Abreu, F., de Braganca, R., da Porciuncula, V., Freitas, J.M., Costa, J.C.: Definition and Validation of Metrics for ITSM Process Models. In: 2010 Seventh International Conference on the Quality of Information and Communications Technology (QUATIC), pp. 79–88 (2010)
Grepl, R.: Real-Time Control Prototyping in MATLAB/Simulink: Review of tools for research and education in mechatronics. Presented at the International Conference on Mechatronics (ICM 2011) (2011)
Martignoni, R.: Global Sourcing of Software Development - A Review of Tools and Services. Presented at the Fourth International Conference on Global Software Engineering (ICGSE 2009) (2009)
Dockal, L.: Tool for supporting IT Infrastructure Library based on integration of Business Process Management system and MS SharePoint. Diploma thesis, Faculty of Informatics, Masarik University, Brno, Czech Republic (2012)
Tewoldeberhan, T.W., Verbraeck, A., Valentin, E., Bardonnet, G.: An evaluation and selection methodology for discrete-event simulation software. Presented at the 34th Winter Simulation Conference (2002)
Du, X., Gu, C., Zhu, N.: A survey of business process simulation visualization. Presented at the International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering (ICQR2MSE) (2012)
Chung, C.A.: Simulation Modeling Handbook: A Practical Approach. CRC Press, Inc. (2003)
Tumay, K.: Business process simulation. Presented at the 27th Conference on Winter Simulation, Arlington, Virginia, United States (1995)
Kelton, W.D., Sadowski, R.P., Sadowski, D.A.: Simulation with Arena. McGraw-Hill (2002)
Rekapalli, P.V., Martinez, J.C.: A message-based architechture to enable runtime user interaction on concurrent simulation-animations of construction operations. Presented at the 39th Conference on Winter Simulation, Washington, D.C. (2007)
Rohrer, M.W.: Seeing is believing: the importance of visualization in manufacturing simulation. Presented at the 32nd Conference on Winter Simulation, Orlando, Florida (2000)
OMG, Business Process Model and Notation (BPMN) - Version 2.0, vol. formal/2011-01-03, ed: Object Management Group, p. 538 (2011)
Altiok, T., Melamed, B.: Simulation Modeling and Analysis With Arena. Academic Press (2007)
IBM. WebSphere Business Modeler Advanced (October 28, 2012), http://www-01.ibm.com/software/integration/wbimodeler/advanced/
P. Software, Progress Savion Business Manager 8.0: Process Modeler User’s Guide: Progress (2012)
Sinur, J., Hill, J.B.: Magic Quadrant for Business Process Management Suites, Gartner (2010)
van. de Aalst, W.M.P., de Leoni, M., ter Hofstede, A.H.M.: Process Mining And Visual Analytics: Breathing life into business process models. In: Floares, A. (ed.) Computational Intelligence. Nova Science Publishers, Hauppauge (2012)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Roque, M., Brito e Abreu, F. (2013). A Survey of Tool Support for the Animation of IT Services Process Models Execution. In: Falcão e Cunha, J., Snene, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2013. Lecture Notes in Business Information Processing, vol 143. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-36356-6_17
Download citation
DOI: https://doi.org/10.1007/978-3-642-36356-6_17
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-36355-9
Online ISBN: 978-3-642-36356-6
eBook Packages: Computer ScienceComputer Science (R0)