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Blending BPMS with Social Software for Knowledge-Intense Work: Research Issues

  • Conference paper
Book cover Enterprise, Business-Process and Information Systems Modeling (BPMDS 2013, EMMSAD 2013)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 147))

Abstract

Knowledge-intense processes are by their very nature exploratory, non-repetitive in detail and not completely known in advance. Flexibility, effective knowledge management and efficient collaboration are important requirements of such processes. A typical flow-oriented BPMS, relying on the generation of a model a priori and imposing a specific sequence of tasks to process participants is not appropriate for such processes, as it does not align with their nature and cannot satisfy their requirements. Therefore, alternative approaches are explored by the research community. An emerging trend towards this direction is the incorporation of social software features in BPMS. However, bringing the BPMS and social software together is not a straightforward task in the context of knowledge-intense work. Several crucial issues arise that should be closely investigated for an appropriate approach to be developed ensuring an efficient execution of knowledge-intense processes. In this paper, a number of such issues are identified helping towards the detection of an effective and efficient solution when blending features from both software types.

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Author information

Authors and Affiliations

  1. Department of Business Information Systems - Communications Engineering, Johannes Kepler University, Linz, Austria

    Nancy Alexopoulou & Christian Stary

  2. Department of Informatics and Telematics, Harokopio University of Athens, Athens, Greece

    Mara Nikolaidou

Authors
  1. Nancy Alexopoulou
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  2. Mara Nikolaidou
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  3. Christian Stary
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Editor information

Editors and Affiliations

  1. University Paris 1 Pantheon-Sorbonne, Paris, France

    Selmin Nurcan

  2. Public Research Centre - Henri Tudor, Luxembourg-Kirchberg, Luxembourg

    Henderik A. Proper

  3. Information Systems, University of Haifa, Haifa, Israel

    Pnina Soffer

  4. Department of Computer and Information Science, Norwegian University of Science and Technology (NTNU), 7491, Trondheim, Norway

    John Krogstie

  5. Aalen University, Beethovenstraße 1, 73430, Aalen, Germany

    Rainer Schmidt

  6. INTI International University, Kuala Lumpur, Malaysia

    Terry Halpin

  7. Stockholm University/IbisSoft, Stockholm, Sweden

    Ilia Bider

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Alexopoulou, N., Nikolaidou, M., Stary, C. (2013). Blending BPMS with Social Software for Knowledge-Intense Work: Research Issues. In: Nurcan, S., et al. Enterprise, Business-Process and Information Systems Modeling. BPMDS EMMSAD 2013 2013. Lecture Notes in Business Information Processing, vol 147. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-38484-4_3

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  • DOI: https://doi.org/10.1007/978-3-642-38484-4_3

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-38483-7

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