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Opaque Indifference and Corporate Social Responsibility: A Moral License for Offshore BPO?

  • Conference paper
Advances in Global Sourcing. Models, Governance, and Relationships (Global Sourcing 2013)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 163))

Abstract

Offshore Business Process Outsourcing (OBPO) is the delegation of one or more business processes to an external service provider (usually a global in-house centre or a third party). The focus of OBPO research is often the cost benefits of global BPO services. As demands by stakeholders for organisational justification of OBPO decisions and activities increase, reducing resistance to OBPO, particularly where global in-house centres provide services to onshore end-users, requires managing attitudes to OBPO in the community. Improving an organisation’s Social License to Operate relies on the community of stakeholders tacitly approving an organisation’s activities, based on acceptance of organisation’s legitimacy and ethics. The concept of ‘opaque indifference’ (OI) and corporate social responsibility both play a role in improving end-user and stakeholder satisfaction and acceptance of OBPO.

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Author information

Authors and Affiliations

  1. School of Information Systems, Curtin University, Level 3 Building 408, P.O. Box U1987, Western Australia, Australia

    John Wreford, Fay Davidson, Graham Pervan & Kevan Penter

Authors
  1. John Wreford
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  2. Fay Davidson
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  3. Graham Pervan
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  4. Kevan Penter
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Editor information

Editors and Affiliations

  1. Loughborough School of Business and Economics, UK

    Ilan Oshri

  2. Aston Business School, Birmingham, UK

    Julia Kotlarsky

  3. London School of Economics, UK

    Leslie P. Willcocks

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Wreford, J., Davidson, F., Pervan, G., Penter, K. (2013). Opaque Indifference and Corporate Social Responsibility: A Moral License for Offshore BPO?. In: Oshri, I., Kotlarsky, J., Willcocks, L.P. (eds) Advances in Global Sourcing. Models, Governance, and Relationships. Global Sourcing 2013. Lecture Notes in Business Information Processing, vol 163. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40951-6_12

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  • DOI: https://doi.org/10.1007/978-3-642-40951-6_12

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40950-9

  • Online ISBN: 978-3-642-40951-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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