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Bringing Total Quality in to Software Teams: A Frame for Higher Performance

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Book cover Lean Enterprise Software and Systems (LESS 2013)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 167))

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Abstract

The current trends in most software-intensive product development organizations are in striving for high performance. Overall, software product creation has become more and more value-driven. However, from the customer and user satisfaction points of view “software” itself has no value until it is executed in some target machine (including embedded systems) producing certain results. Those outcomes (e.g., web services) bring benefits and even delight which are valued by the customers in terms of quality. In order to address those considerations, this paper proposes a software team-oriented performance analysis and improvement framework supported by provisional instrumentation. The aim is to gauge Lean software teams and organizations to advance their thinking towards the total quality perspective. The industrial cases demonstrate, how it is able to catalyst such team performance drivers and quality aims of software development under different circumstances.

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Author information

Authors and Affiliations

  1. Department of Computer Science, University of Helsinki, P.O. Box 68, FI-00014, Finland

    Petri Kettunen

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  1. Petri Kettunen
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Editor information

Editors and Affiliations

  1. University of Limerick, Limerick, Ireland

    Brian Fitzgerald  & Klaas-Jan Stol  & 

  2. National University of Ireland, Galway, Ireland

    Kieran Conboy

  3. Cisco Systems, Galway, Ireland

    Ken Power

  4. The University of Arizona, Tucson, AZ, USA

    Ricardo Valerdi

  5. National University Ireland, Galway, Ireland

    Lorraine Morgan

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Kettunen, P. (2013). Bringing Total Quality in to Software Teams: A Frame for Higher Performance. In: Fitzgerald, B., Conboy, K., Power, K., Valerdi, R., Morgan, L., Stol, KJ. (eds) Lean Enterprise Software and Systems. LESS 2013. Lecture Notes in Business Information Processing, vol 167. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-44930-7_4

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  • DOI: https://doi.org/10.1007/978-3-642-44930-7_4

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-44929-1

  • Online ISBN: 978-3-642-44930-7

  • eBook Packages: Computer ScienceComputer Science (R0)

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