Skip to main content
SpringerLink
Log in
Book cover

Handbook on Business Process Management 1 pp 301–321Cite as

Collaborative Process Modeling and Design: The Intersport Case Study

  • Chapter
  • First Online:

Part of the book series: International Handbooks on Information Systems ((INFOSYS))

Abstract

The need for alignment between business strategies and business processes is today manifested in many different ways. This chapter presents experiences from a collaborative process modeling and process design effort performed at Intersport Sweden. The main purpose with the process modelling and process design was to serve, as a solid base for the transformation of Intersport Sweden into the future. In this effort an important part was that the new process design was in clear alignment with the new strategic business model. By a collaborative co-design approach for deriving and designing business process models diverse stakeholders’ knowledge and interest were captured in the development of tangible process descriptions of the future. The new strategic business plan has through collaborative process design been given a meaning and participating actors have become committed to implement this new business strategy.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD   249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  • Ahrne G (1994) Social organizations. Interaction inside, outside and between organization. Sage, London

    Google Scholar 

  • Albinsson L, Lind M, Forsgren O (2007) Co-design: an approach to border crossing, network innovation. In: Cunningham P, Cunningham M (eds) Expanding the knowledge economy: issues, applications, case studies, vol 4. IOS Press, Amsterdam, pp 977–983

    Google Scholar 

  • Bandara W, Gable G, Rosemann M (2006) Business process modeling success: an empirically tested measurement model. In: Twenty-seventh international conference on information systems, Milwaukee

    Google Scholar 

  • Cole R, Purao S, Rossi M, Sein MK (2005) Being proactive: where action research meets design research. In: Twenty-sixth international conference on information systems. Las Vegas, USA

    Google Scholar 

  • Cronen V (1995) Practical theory and the tasks ahead for social approaches to communication. In: Leeds-Hurwitz W (ed) Social approaches to communication. Guildford Press, New York

    Google Scholar 

  • Davenport TH (1993) Process innovation. Reengineering work through information technology. Harvard Business School Press, Boston

    Google Scholar 

  • Davies I, Green P, Rosemann M, Indulska M, Gallo S (2006) How do practitioners use conceptual modeling in practice? Data Know Eng 58(3):358–380

    Article  Google Scholar 

  • Davis R (2001) Business process modelling with ARIS – a practical guide. Springer, London

    Book  Google Scholar 

  • Dewey J (1922) Human nature and conduct. Henry Holt, New York

    Google Scholar 

  • Dorst K, Cross N (2001) Creativity in the design process: co-evolution of problem–solution. Des Stud 22(5):425–437

    Article  Google Scholar 

  • Goldkuhl G, Cronholm S (2003) Multi grounded theory adding theoretical grounding to grounded theory. In: 2nd European Conference on Research Methods in Business (2ECRM), Reading, UK, 20–21 March, 2003

    Google Scholar 

  • Goldkuhl G, Lind M (2008) Coordination and transformation in business processes: towards an integrated view. Bus Process Manage J 14(6):761–777

    Article  Google Scholar 

  • Gottesdiener E (2002) Requirements by collaboration: workshops for defining needs. Addison-Wesley, Boston

    Google Scholar 

  • Günther C, Rinderle-Ma S, Reichert M, Van der Aalst WMP, Recker J (2008) Using process mining to learn from process changes in evolutionary systems. Int J Bus Process Integr Manage 3(1):61–78

    Article  Google Scholar 

  • Hammer M (1990) Reengineering work: don’t automate, obliterate. Harv Bus Rev 68(4):104–112

    Google Scholar 

  • Harmon P (2014) The scope and evolution of business process management. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 1, 2nd edn. Springer, Heidelberg, pp 37–80

    Google Scholar 

  • Henderson JC, Venkatraman N (1999) Strategic alignment: leveraging information technology for transforming organisations. IBM Syst J 32(1) pp. 4–16

    Google Scholar 

  • Harrington HJ (1991) Business process improvement. The breakthrough strategy for total quality, productivity and competitiveness. McGraw-Hill, New York

    Google Scholar 

  • Hevner AR, March ST, Park J, Ram S (2004) Design science in information systems research. MIS Quart 28(1):75–105

    Google Scholar 

  • Keen PGW, Knapp EM (1996) Every manager’s guide to business processes: a glossary of key terms and concepts for today’s business leaders. Harvard Business School Press, Boston

    Google Scholar 

  • Langefors B (1973) Theoretical analysis of information systems, 4th edn. Studentlitteratur, Lund

    Google Scholar 

  • Lankhorst M et al (2005) Enterprise architecture at work: modelling, communication, and analysis. Springer, Berlin/Heidelberg

    Google Scholar 

  • Leyking K, Chikova P, Martin G, Loos P (2007) Integrating learning and business process management. In: Proceedings of the 18th Australasian conference on information systems, Toowoomba, pp 981–990

    Google Scholar 

  • Lind M (2006) Determination of business process types founded in transformation and coordination. Syst Sign Act 2(1):60–81

    Google Scholar 

  • Lind M, Albinsson L, Forsgren O, Hedman J (2007) Integrated development, use and learning in a co-design setting: experiences from the incremental deployment of e-Me, eChallenges e-2007. IOS Press, The Hague

    Google Scholar 

  • Lind M, Goldkuhl G (2003) The constituents of business interaction – generic layered patterns. Data Knowl Eng 47(3): pp. 327–348

    Article  Google Scholar 

  • Lind M, Seigerroth U, Forsgren O, Hjalmarsson A (2008) Co-design as social constructive pragmatism. In: The inaugural meeting of The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) at International Conference on Information Systems (ICIS2008), Paris, France

    Google Scholar 

  • Lind M, Forsgren O (2008) Co-design and Web 2.0: theoretical foundations and application. In: Cunningham P, Cunningham M (eds) Collaboration and the knowledge economy: issues, applications, case studies (e-challenges). IOS Press, Amsterdam, pp 1105–1112

    Google Scholar 

  • Lindgren R, Henfridsson O, Schultze U (2004) Design principles for competence management systems: a synthesis of an action research study. MIS Q 28(3):435–472

    Google Scholar 

  • Liu K, Sun L, Bennett K (2002) Co-design of business and IT systems. Inform Syst Front 4(3):251–256

    Article  Google Scholar 

  • March ST, Smith G (1995) Design and natural science research on information technologies. Decis Support Syst 15(4):251–266

    Article  Google Scholar 

  • Markus ML, Majchrzak A, Gasser L (2002) A design theory for systems that support emergent knowledge processes. MIS Q 26(3):179–212

    Google Scholar 

  • Pearlson KE, Saunders CS (2006) Managing and using information systems – a strategic approach. JOHN WILEY & SONS, INC.

    Google Scholar 

  • Rittgen P (2007) Co-designing models for enterprises and information systems – a case for language integration. In: Magyar G, Knapp G, Wojtkowski WG, Zupancic J (eds) Advances in information systems development: new methods and practice for the networked society, vol 1. Springer, Berlin, pp 73–83

    Chapter  Google Scholar 

  • Rosemann M, vom Brocke J (2014) The six core elements of business process management. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 1, 2nd edn. Springer, Heidelberg, pp 105–122

    Google Scholar 

  • Schuette R, Rotthowe T (1998) The guidelines of modeling – an approach to enhance the quality in information models. In: Proceedings of the international conference on conceptual modeling – ER’98. Springer, Berlin, pp 240–254

    Google Scholar 

  • Searle JR (1969) Speech acts. An essay in the philosophy of language. Cambridge University Press, London

    Book  Google Scholar 

  • Seigerroth U (2011) Enterprise modelling and enterprise architecture – the constituents of transformation and alignment of business and IT. Int J IT/Bus Alignment Gov (IJITBAG) 2(1):16–34

    Article  Google Scholar 

  • Sein MK, Henfridsson O, Purao S, Rossi M, Lindgren R (2011) Action design research. MIS Q 35(1):37–56, 2

    Google Scholar 

  • Stirna J, Kirikova M (2008) How to support agile development projects with enterprise modelling. In: Johannesson P, Söderström E (eds) Information system engineering: from data analysis to process networks. IGI Global, Hershey/London, pp 159–185

    Chapter  Google Scholar 

  • van Aaken JE (2007) Design science and organization development interventions – aligning business and humanistic values. J Appl Behav Sci 43(67)

    Google Scholar 

  • van der Aalst WMP, Rosemann M, Dumas M (2007) Deadline-based escalation in process-aware information systems. Decis Support Syst 43(2):492–511

    Article  Google Scholar 

  • von Wright GH (1971) Explanation and understanding. Rouledge & Kegan Paul, London

    Google Scholar 

  • Vernadat FB (2002) Enterprise Modeling and Integration (EMI): current status and research perspectives. Annu Review Contr 26(2002):15–25

    Article  Google Scholar 

  • vom Brocke J, Lippe S (2013) Identifying and managing creative tasks in Collaborative IS Research Projects. Project Manage J 44(6):94–113

    Google Scholar 

  • vom Brocke J, Thomas O (2006) Reference modeling for organisational change: applying collaborative techniques for business engineering. In: Proceedings of the twelfth American conference on information systems, Acapulco, pp 680–688

    Google Scholar 

  • vom Brocke J, Mendling J, Recker J (2008) Value-oriented process modeling – towards a financial perspective on business process redesign. In: Proceedings of the fourteenth American conference on information systems, Toronto

    Google Scholar 

  • Walls JG, Widmeyer GR, El Sawy OA (1992) Building an information system design theory for vigilant EIS. Inform Syst Res 3(1):36–59

    Article  Google Scholar 

  • Ward J, Peppard J (2003) Strategic planning for information systems, 3rd edn. Wiley, Chichester/New York

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Viktoria Swedish ICT, Sustainable Transports, Gothenburg, Sweden

    Mikael Lind

  2. Jönköping University, Jonkoping, Sweden

    Ulf Seigerroth

Authors
  1. Mikael Lind
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Ulf Seigerroth
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding authors

Correspondence to Mikael Lind or Ulf Seigerroth .

Editor information

Editors and Affiliations

  1. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

  2. School of Information Systems, Queensland University of Technology, Brisbane, Queensland, Australia

    Michael Rosemann

Rights and permissions

Reprints and permissions

Copyright information

© 2015 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Lind, M., Seigerroth, U. (2015). Collaborative Process Modeling and Design: The Intersport Case Study. In: vom Brocke, J., Rosemann, M. (eds) Handbook on Business Process Management 1. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_13

Download citation

Publish with us

Policies and ethics

Search

Navigation