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Handbook on Business Process Management 2 pp 333–349Cite as

The Governance of Business Process Management

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Part of the book series: International Handbooks on Information Systems ((INFOSYS))

Abstract

Most executives, if not all, are concerned about improving business performance. While this may be obvious, what is not nearly as apparent is precisely how the most successful firms are able to sustain and optimize such performance improvements. Whereas most firms are becoming increasingly adept at executing improvements to their operations in projects of small scope, many firms continue to struggle when it comes to projects of larger scope requiring broad cross-functional collaboration. More importantly, they often do not put in place the subtle, yet critical, elements of BPM governance, including the refinements to organization structure, executive roles and responsibilities, and measurement discipline that are needed to sustain and optimize operational performance improvements. This chapter examines the management practices of BPM governance that enable achieving sustainable, consistent, and flawless execution.

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Notes

  1. 1.

    Markus and Jacobson (2014) additionally describe various governance mechanisms, identify their advantages and disadvantages, and provide examples that reveal how governance mechanisms contribute to business process success. For the positioning of BPM governance within the core elements of BPM see (Rosemann and vom Brocke 2014).

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Author information

Authors and Affiliations

  1. Spanyi International Inc., Oakville, ON, Canada

    Andrew Spanyi

Authors
  1. Andrew Spanyi
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Correspondence to Andrew Spanyi .

Editor information

Editors and Affiliations

  1. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Jan vom Brocke

  2. School of Information Systems, Queensland University of Technology, Brisbane, Queensland, Australia

    Michael Rosemann

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Spanyi, A. (2015). The Governance of Business Process Management. In: vom Brocke, J., Rosemann, M. (eds) Handbook on Business Process Management 2. International Handbooks on Information Systems. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-45103-4_14

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