Integration in Small and Medium Enterprises:Specification of a Business Process Re-engineering Methodology

Abstract

This paper provides a synopsis of the results of a two year research project to specify a Business Process Re-engineering (BPR) methodology for small and medium sized enterprises (SMEs). A framework of nine elements is used to structure the specification. These elements are the conceptual basis, scope, structure, tools and techniques, participants, outputs, and delivery mechanism. The paper describes the conceptual basis of the methodology. The specification of each element was based on experiences from action research projects undertaken with a number of small and large companies, surveys and interviews conducted with a number of industrialists, published methodologies and literature.