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European Conference on Software Process Improvement

EuroSPI 2014: Systems, Software and Services Process Improvement pp 48–59Cite as

How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case

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Part of the book series: Communications in Computer and Information Science ((CCIS,volume 425))

Abstract

A design science research method can be applied for designing innovative services. In our research and technology organization, a macro-process model underlying activities of this method is formalized for governing innovative services. It is refined continuously according to current Research, Development and Innovation (RDI) activities such as the Tudor’s IT Process Assessment (TIPA®): an open framework for assessing and improving IT service management processes. The TIPA for ITIL (IT Infrastructure Library) case illustrates how this innovative framework has gone through all over the innovation chain.

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Author information

Authors and Affiliations

  1. Public Research Centre Henri Tudor, 29 J.F.Kennedy ave., Luxembourg, Luxembourg

    Béatrix Barafort, Anne Rousseau & Eric Dubois

Authors
  1. Béatrix Barafort
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  2. Anne Rousseau
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  3. Eric Dubois
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Editor information

Editors and Affiliations

  1. Public Research Center Henri Tudor, 29, av. J. F. Kennedy, L-1855, Luxembourg-Kirchberg, Luxembourg

    Béatrix Barafort

  2. Dublin City University, Ireland

    Rory V. O’Connor

  3. Volkswagen AG, Wolfsburg, Germany

    Alexander Poth

  4. ISCN GesmbH, Graz, Austria

    Richard Messnarz

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Barafort, B., Rousseau, A., Dubois, E. (2014). How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case. In: Barafort, B., O’Connor, R.V., Poth, A., Messnarz, R. (eds) Systems, Software and Services Process Improvement. EuroSPI 2014. Communications in Computer and Information Science, vol 425. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43896-1_5

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  • DOI: https://doi.org/10.1007/978-3-662-43896-1_5

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-662-43895-4

  • Online ISBN: 978-3-662-43896-1

  • eBook Packages: Computer ScienceComputer Science (R0)

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