This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Dresch, A., Pacheco Lacerda, D., & Cauchick Miguel, P. (2015). A distinctive analysis of case study, action research and design science research. Review of business management.
Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. (2018). Fundamentals of business process management (2nd ed.).
Jeston, J., & Nelis, J. (2015). Business process management practical guidelines to successful implementations.
Kettinger, W., & Teng, J. (1998). Aligning BPR to strategy: A framework for analysis. Long range planning.
Kohlbacher, M., & Gruenwald, S. (2011). Process orientation: Conceptualization and measurement. Business Process Management Journal, 17(2), 267–283.
Kramp, M. (2003). Exploring life and experience through narrative inquiry. Foundations for research: Methods of inquiry in education and the social sciences, pp. 103–121.
Kvale, S., & Brinkmann, S. (2009). Learning the craft of qualitative research interviewing. In S. Kvale & S. Brinkmann (Eds.), InterViews: Learning the craft of qualitative research interviewing (pp. 81–96). Sage.
Motwani, J., Prasad, S., & Tata, J. (2005). The evolution of TQM: An empirical analysis using the business process change framework. TQM Magazine, 17(1), 54–66.
Rosemann, M., & Vom Brocke, J. (2015). The six core elements of business process management. In M. Rosemann & J. V. Brocke (Eds.), Handbook on business process management 1: Introduction, methods, and information systems (pp. 105–122). Berlin: Springer.
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students (5th ed.). New York: Pearson.
vom Brocke, J., Mendling, J., & Rosemann, M. (2021). Planning and scoping business process management projects and programs with the BPM billboard. In J. vom Brocke, J. Mendling, & M. Rosemann (Eds.), BPM cases. Digital innovation and business transformation in practice (Vol. 2). Springer.
Yin, R. (2014). Case study research: Design and methods (5th ed.). Thousand Oaks, CA: Sage.
Yusof, S. (2001). Case studies on the implementation of TQM in the UK automotive SMEs Lean implementation in SMEs. Smart Manufacturing System for process industries. International Journal of Quality and Reliability Management.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2021 The Author(s), under exclusive license to Springer-Verlag GmbH, DE, part of Springer Nature
About this chapter
Cite this chapter
Azemi, E., Bala, S. (2021). Exploring BPM Adoption and Assessing the Strategic Alignment of Processes at Raiffeisen Bank Kosovo. In: vom Brocke, J., Mendling, J., Rosemann, M. (eds) Business Process Management Cases Vol. 2. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-63047-1_21
Download citation
DOI: https://doi.org/10.1007/978-3-662-63047-1_21
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-63046-4
Online ISBN: 978-3-662-63047-1
eBook Packages: Computer ScienceComputer Science (R0)