Abstract
Contextual computing is becoming an increasingly important research field in tourism. It is essential to have a substantial understanding of how these systems work and to measure the extent to which real visitors are ready and willing to use them. Thus, this study proposes a two level evaluation that measures the technical performance of a particular contextual computing system, named CONCERT, according to various variables on the one hand, and that assesses the extent to which visitor experience improves by using these types of services. A series of key relationships have been found between the results of the technical and user evaluations. The findings of the user evaluation provide significant insight into the role of contextual computing services in tourism to increase visitors’ experience.
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Lamsfus, C., Alzua, A., Martin, D., Smithers, T. (2011). An Evaluation of a Contextual Computing Approach to Visitor Information Systems. In: Law, R., Fuchs, M., Ricci, F. (eds) Information and Communication Technologies in Tourism 2011. Springer, Vienna. https://doi.org/10.1007/978-3-7091-0503-0_15
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DOI: https://doi.org/10.1007/978-3-7091-0503-0_15
Publisher Name: Springer, Vienna
Print ISBN: 978-3-7091-0502-3
Online ISBN: 978-3-7091-0503-0