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The Internationalization Process in Service Companies

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Implementing International Services

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Zusammenfassung

Various kinds of services account for approximately 30-35 per cent of world trade. Internationalization of service companies is consequently an important research field, yet there are very few published studies on the subject. In this chapter, we present results from a study of ten Scandinavian service companies representing different industries such as instance insurance, security, and consulting companies.

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Author information

Authors and Affiliations

  1. Service Research Center Faculty of Economy, Communication and IT, Karlstad University, Karlstad, SE-651 88, Sweden

    Prof. Dr. Bo Edvardsson

  2. Research Policy Institute, Lund University, Lund, Ideon Alfa 1, Scheelev. 15, 223 63, Sweden

    Leif Edvinsson

  3. Department of Marketing and Organization, Institute of Economics,, Swedish University of Agricultural Sciences, Uppsala, Sweden

    Prof. Dr. Harry Nyström

Authors
  1. Prof. Dr. Bo Edvardsson
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  2. Leif Edvinsson
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  3. Prof. Dr. Harry Nyström
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Editor information

Editors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Tilo Böhmann (Chair for IT-Management and -Consulting) (Chair for IT-Management and -Consulting)

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Wolfgang Burr

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Helmut Krcmar (Chair for Information Systems) (Chair for Information Systems)

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© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH

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Edvardsson, B., Edvinsson, L., Nyström, H. (2011). The Internationalization Process in Service Companies. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_2

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