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Implementing International Services pp 67–81Cite as

Process Modeling with SeeMe: A Modeling Method for Service Processes

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Zusammenfassung

In today's economy, the management of processes is an important aspect for companies. While this holds true in general, it is even more important when dealing with non-tangible goods such as services (Fließ, 2009, 193ff.). A deep understanding and documentation of the often implicit requirements of service processes enables service providers to reduce managerial efforts and improve performance and quality. On an international scale, compliance and compatibility of processes are prerequisites for efficient service provision. Successful process management, therefore, has to be seen as a competitive advantage for service providers.

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Suggested Readings

  • Fließ, S. (2009): Dienstleistungsmanagement: Kundenintegration gestalten und steuern, Gabler, Wiesbaden 2009.

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  • Herrmann, T. (2006): SeeMe in a nutshell. www.imtm-iaw.rub.de/imperia/md/content/seeme/seeme_in_a_nutshell.pdf,accessed at Aug 01, 2009.

  • Herrmann, T.; Kunau, G.; Loser, K.-U.; Menold, N. (2004): Socio-technical Walkthrough: Designing Technology Along Work Processes. Paper presented at the 8th Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices. Toronto, Canada 2004.

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Author information

Authors and Affiliations

  1. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Dr. Michael Prilla

  2. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Dr. Michael Schermann (Chair for Information Systems)

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Prof. Dr.-Ing. Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Prof. Dr. Helmut Krcmar (Chair for Information Systems)

Authors
  1. Dr. Michael Prilla
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  2. Dr. Michael Schermann
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  3. Prof. Dr.-Ing. Thomas Herrmann
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  4. Prof. Dr. Helmut Krcmar
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Editor information

Editors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Tilo Böhmann (Chair for IT-Management and -Consulting) (Chair for IT-Management and -Consulting)

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Wolfgang Burr

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Helmut Krcmar (Chair for Information Systems) (Chair for Information Systems)

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© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH

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Prilla, M., Schermann, M., Herrmann, T., Krcmar, H. (2011). Process Modeling with SeeMe: A Modeling Method for Service Processes. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_4

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