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Implementing International Services pp 155–167Cite as

Modular Service Configuration for Identifying Value- Adding Services for Internationalization

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Zusammenfassung

Assume that your firm needs to serve a new customer. The customer has specific needs, such as requesting you to operate an existing IT system or facilities. If you could meet these needs by predominately selecting and combining predefined services, imagine the impact on cost of sales and cost of delivery.

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Suggested Readings

  • Böhmann, T.; Langer, P.; Schermann, M. (2008): Systematische Überführung von kundenspezifischen IT-Lösungen in integrierte Produkt-Dienstleistungsbausteine mit der SCORE-Methode. In: Wirtschaftsinformatik, Vol. 50 (2008) 3, pp. 196–207.

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  • Langer, P., Winkler, T., Böhmann, T., Krcmar, H. (2010): Managing hybrid IT products. In: Integration von Produkt und Dienstleistung: Hybride Wertschöpfung. Eds.: Böhmann, T.; Leimeister, J. M. Noderstedt, BOD 2010, pp. 97–108.

    Google Scholar 

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Author information

Authors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Prof. Dr. Tilo Böhmann (Chair for IT-Management and -Consulting)

  2. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Dr. Michael Schermann (Chair for Information Systems)

  3. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Prof. Dr. Helmut Krcmar (Chair for Information Systems)

Authors
  1. Prof. Dr. Tilo Böhmann
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  2. Dr. Michael Schermann
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  3. Prof. Dr. Helmut Krcmar
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Editor information

Editors and Affiliations

  1. Universität Hamburg, Hamburg, Vogt-Kölln-Str. 30, 22527, Germany

    Tilo Böhmann (Chair for IT-Management and -Consulting) (Chair for IT-Management and -Consulting)

  2. Institute of Research & Development and Innovation Management, Universität Stuttgart, Stuttgart, Keplerstr. 17, 70174, Germany

    Wolfgang Burr

  3. Institute of Applied Work Science, Department Information and Technology Management, Ruhr-University of Bochum, Bochum, Universitätsstraße 150, 44780, Germany

    Thomas Herrmann

  4. Department of Informatics, Technische Universität München, Garching, Boltzmannstr. 3, 85748, Germany

    Helmut Krcmar (Chair for Information Systems) (Chair for Information Systems)

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© 2011 Gabler Verlag | Springer Fachmedien Wiesbaden GmbH

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Böhmann, T., Schermann, M., Krcmar, H. (2011). Modular Service Configuration for Identifying Value- Adding Services for Internationalization. In: Böhmann, T., Burr, W., Herrmann, T., Krcmar, H. (eds) Implementing International Services. Gabler Verlag. https://doi.org/10.1007/978-3-8349-6445-8_9

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