Abstract
In this paper, we introduce a practical approach for improving passenger convenience. New Chitose International Airport has intricately shaped its terminal buildings, and navigating the terminal is difficult. By using checklists, project teams comprising students with knowledge about human factors engineering searched for problem areas affecting visitors’ navigation ability. Factors that confused the visitors were determined by using an experiment with flexible scenarios, and ideas for improving the provision of information to passengers were proposed and tested by the project teams. These practical efforts may be used to advance the provision of information services in public areas.
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References
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Kobayashi, D. (2014). A Practical Approach to Improving the Provision of Information in New Chitose International Airport. In: Mochimaru, M., Ueda, K., Takenaka, T. (eds) Serviceology for Services. ICServ 2013. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54816-4_34
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DOI: https://doi.org/10.1007/978-4-431-54816-4_34
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Online ISBN: 978-4-431-54816-4
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