Abstract
Developing new businesses is one of the important activities in Japanese companies. There have been many training programs or professional services for developing new businesses in this country. However, most of them have been designed for large enterprises that are rich in resources. On the other hand, small and midsized enterprises (SMEs) that are poor in resources have little access to such programs or services. Meanwhile, SMEs comprise 99.7 % of the total number of Japanese companies. In order for Japan’s economy to have sustainable growth, business development in SMEs is critically important. To solve this problem, this paper proposes a system to design training programs for developing new businesses for SMEs. It employs systems engineering methodology with participatory systems analysis. The evaluation result indicates that this system is quite effective and means a lot for SMEs. By applying systems engineering in service design, our study shows that the designed programs could provide high customer satisfaction, even if they were designed by nonprofessionals.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsReferences
Venture Enterprise Center, 2014, International research on entrepreneurship and growth venture (Kigyouka to seityo venture ni kansuru kokusai tyousa).
Japan Innovation Network, 2015, http://ji-network.org/en/.
The Small and Medium Enterprise Agency, 2014, White Paper on Small and Medium Enterprises in Japan.
Okamuro, H., 2009, Economic analysis of technology cooperation “Small and mid-sized enterprises and intercompany joint research and development Industry-academia-government collaboration” (Gijyutsu renkei no keizaibunseki “Chusyokigyo no kigyoukankyodokaihatsu to sangakurenkei”), Doyukan Publishing. *This paper is only Japanese ver.
International Council on System Engineering, 2010, INCOSE System Engineering Handbook, Version 3.2.
International Council on System Engineering, 2004, INCOSE System Engineering Vision 2020.
Checkland, P., Scholes, J., 1990, Soft Systems Methodology in Action, John Wiley & Sons, Inc.
Jackson, M., 2003, Systems Thinking: Creative Holism for Managers, John Wiley & Sons, Inc.
Martin, J., 2011, Transforming The Enterprise Using a Systems Approach, INCOSE 2011 International symposium in Denver.
Dominique Luzeaux et.al., 2010, System of Systems, John Wiley & Sons, Inc.
Rechtin, E., 1999, Systems Architecting of Organizations: Why Eagles Can't Swim, CRC Press.
Bosch, O., et al., 2013, Addressing the Critical Need for “New Ways of Thinking” in Managing Complex Issues in a Socially Responsible Way, Business System Review. Selected papers of the 1st B.S.Lab International Symposium, Special Issue -Volume 2, Issue 2, 48–70.
Nguyen, N.C., et al., 2010, ‘Creating ‘Learning Laboratories’ for Sustainable Development in Biospheres: A Systems Thinking Approach’. Systems Research and Behavioral Science, Syst. Res, 28, 51–62.
Sterman, J.D., 2000, Business Dynamics: System Thinking and Modeling for a Complex World, Boston: McGraw Hill Higher Education.
Senge, P.M., 1990, The Fifth Discipline: the Art & Practice of the Learning Organization, New York: Doubleday.
ANSI/EIA, 1999, Processes for Engineering a System, ANSI/EIA-632.
The International Organization for Standardization, 2008, Systems and software engineering - System life cycle processes, ISO/IEC 15288:2008.
Institute of Electrical and Electronics Engineers, 2005, IEEE Standard for Application and Management of the Systems Engineering Process, IEEE 1220–2005.
Bosch OJH, Nguyen NC., 2011, Establishing the Global Learning Laboratories NET for managing complex problems (Working Paper), Brisbane, Australia, School of Integrative Systems, The University of Queensland.
Acknowledgments
I would like to give hearty thanks to participants of the workshop who provided helpful comments and suggestions. Special thanks also go to joint research partners who gave us invaluable comments and warm encouragements. The responsibility of any errors is of course mine.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 Springer Japan
About this paper
Cite this paper
Tomita, Y., Watanabe, K., Maeno, T. (2017). Designing New Business Development Program Based on Systems Engineering Methodology with Participatory Systems Analysis in Small and Midsized Enterprise. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_39
Download citation
DOI: https://doi.org/10.1007/978-4-431-56074-6_39
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-56072-2
Online ISBN: 978-4-431-56074-6
eBook Packages: EngineeringEngineering (R0)