Abstract
The Japanese government has initiatives on promoting tourism. To fulfill various needs of tourists from many countries, sightseeing tours need to have large variations. This demands productivity improvement. Among others, determination of a sequence among tourist attractions is challenging due to its contextual feature. This paper proposes a design support method for service sequences. Network-structured models are employed to visualize the relationships among tourist attractions in three aspects: place, time, and content. Tour designs are evaluated using a simulation that incorporates multiple stakeholders. The usefulness of the proposed method is discussed via a case study with a prototype system.
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Hirota, J., Oizumi, K., Mizushima, T., Hara, T., Aoyama, K. (2017). Design Support System for Sightseeing Tours. In: Sawatani, Y., Spohrer, J., Kwan, S., Takenaka, T. (eds) Serviceology for Smart Service System. ICServ 2015. Springer, Tokyo. https://doi.org/10.1007/978-4-431-56074-6_6
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DOI: https://doi.org/10.1007/978-4-431-56074-6_6
Publisher Name: Springer, Tokyo
Print ISBN: 978-4-431-56072-2
Online ISBN: 978-4-431-56074-6
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