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ECSCW ’99 pp 259–275Cite as

Exploring Support for Knowledge Management in Mobile Work

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Abstract

This paper reports fieldwork from the electrical utilities industry, examining the suitability of current knowledge management perspectives to the day-to-day work of mobile staff. Reporting the results of the empirical study, we make a distinction between four aspects of local and mobile “knowledge management” as it took place in the mobile work setting: sharing, i.e., several parties exchange knowledge; indexing, i.e., one party explains to another what knowledge to retrieve; diagnosing, i.e., two parties make sense of how to interpret a situation, and; foreseeing, i.e., one party (or more) uses knowledge to project the future. We compare and contrast the empirical findings with current knowledge management perspectives, and outline an initial sketch of a framework for “practical knowledge management.”

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Author information

Authors and Affiliations

  1. Viktoria Institute, Gothenburg, Sweden

    Henrik Fagrell & Fredrik Ljungberg

  2. Norwegian Computing Centre, Oslo, Norway

    Steinar Kristoffersen

Authors
  1. Henrik Fagrell
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  2. Fredrik Ljungberg
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  3. Steinar Kristoffersen
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Editor information

Editors and Affiliations

  1. University of Aarhus, Denmark

    Susanne Bødker

  2. The Danish National Centre for IT Research, Denmark

    Morten Kyng

  3. Technical University of Denmark, Denmark

    Kjeld Schmidt

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© 1999 Springer Science+Business Media Dordrecht

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Fagrell, H., Ljungberg, F., Kristoffersen, S. (1999). Exploring Support for Knowledge Management in Mobile Work. In: Bødker, S., Kyng, M., Schmidt, K. (eds) ECSCW ’99. Springer, Dordrecht. https://doi.org/10.1007/978-94-011-4441-4_14

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  • DOI: https://doi.org/10.1007/978-94-011-4441-4_14

  • Publisher Name: Springer, Dordrecht

  • Print ISBN: 978-0-7923-5948-7

  • Online ISBN: 978-94-011-4441-4

  • eBook Packages: Springer Book Archive

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