Editors:
Part of the book series: Communications in Computer and Information Science (CCIS, volume 1189)
Conference series link(s): ICServ: International Conference on Serviceology
Conference proceedings info: ICServ 2020.
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Table of contents (19 papers)
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Front Matter
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Hospitality Management
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Front Matter
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Service Innovation and Employee Engagement
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Front Matter
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Customer Experience and Service Design
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Front Matter
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About this book
The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Editors and Affiliations
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National Institute of AIST, Tokyo, Japan
Takeshi Takenaka
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Kyoto University, Kyoto, Japan
Spring Han
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Graduate School of Business Administration, Kobe University, Kobe, Japan
Chieko Minami
Bibliographic Information
Book Title: Serviceology for Services
Book Subtitle: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
Editors: Takeshi Takenaka, Spring Han, Chieko Minami
Series Title: Communications in Computer and Information Science
DOI: https://doi.org/10.1007/978-981-15-3118-7
Publisher: Springer Singapore
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Nature Singapore Pte Ltd. 2020
Softcover ISBN: 978-981-15-3117-0Published: 14 February 2020
eBook ISBN: 978-981-15-3118-7Published: 19 February 2020
Series ISSN: 1865-0929
Series E-ISSN: 1865-0937
Edition Number: 1
Number of Pages: XI, 309
Number of Illustrations: 39 b/w illustrations, 80 illustrations in colour
Topics: Information Systems and Communication Service, User Interfaces and Human Computer Interaction, Business and Management, general, Engineering Economics, Organization, Logistics, Marketing, Information Systems Applications (incl. Internet), Software Engineering