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Intelligent Data Engineering and Analytics pp 445–451Cite as

Customer Support Chatbot Using Machine Learning

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Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1177))

Abstract

In customer support, chatbot by using machine learning customer can converse by a chatbot and acquire the query intent information. With the enhancement of globalization and industrialization, it becomes a problem for enterprises to interact with the customer and listen to their difficulties to a big extent. Chatbots make ease the pain that the industries nowadays facing. The aim of this chatbot is to support and reply to the client by giving him/her the relevant intent depending on the query request from the customers.

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Author information

Authors and Affiliations

  1. Department of Computer Science and Engineering, Bharat Institute of Engineering and Technology, Ibrahimpatnam, Hyderabad, 501510, Telangana, India

    R. Madana Mohana

  2. Indian Institute of Science, Bangalore, India

    Nagarjuna Pitty

  3. Department of Computer Science and Engineering, Koneru Lakshmaiah Education Foundation, Deemed to be University, Hyderabad, 500075, Telangana, India

    P. Lalitha Surya Kumari

Authors
  1. R. Madana Mohana
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  2. Nagarjuna Pitty
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  3. P. Lalitha Surya Kumari
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Corresponding author

Correspondence to R. Madana Mohana .

Editor information

Editors and Affiliations

  1. School of Computer Engineering, Kalinga Institute Industrial Technology, Bhubaneswar, Odisha, India

    Suresh Chandra Satapathy

  2. Department of Informatics, University of Leicester, Leicester, UK

    Yu-Dong Zhang

  3. Department of Electronics and Communication Engineering, Shri Ramswaroop Memorial Group of Professional Colleges (SRMGPC), Lucknow, Uttar Pradesh, India

    Vikrant Bhateja

  4. School of Management, National Institute of Technology Karnataka, Surathkal, Karnataka, India

    Ritanjali Majhi

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© 2021 The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.

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Madana Mohana, R., Pitty, N., Lalitha Surya Kumari, P. (2021). Customer Support Chatbot Using Machine Learning. In: Satapathy, S., Zhang, YD., Bhateja, V., Majhi, R. (eds) Intelligent Data Engineering and Analytics. Advances in Intelligent Systems and Computing, vol 1177. Springer, Singapore. https://doi.org/10.1007/978-981-15-5679-1_42

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