Abstract
Since the abrupt outburst of Bitcoin, there has been a meteoric rise in the popularity of blockchain which has been scaled to various domains. Its features have changed the outlook of solutions for many problems and can be applied in various sectors, one being grievance redressal system. In this system, the grievant will submit a grievance which will pass through different levels of hierarchical authoritative screening. Each screening level will have the authority to debar, resolve, revert and forward the grievance to the higher level. Since data integrity is a built-in feature of this system, it eradicates any chances of misuse/abuse of power by the authorities. The dynamic time threshold is an additional feature that automatically transfers the grievance to the higher authority in the hierarchy, thus eliminating any chances of ignorance. Thus, the anomalies and shortcomings of the current grievance system can prevail over.
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Shettigar, R., Dalvi, N., Ingale, K., Ansari, F., Maheshwar, R.C. (2021). Blockchain-Based Grievance Management System. In: Bhateja, V., Peng, SL., Satapathy, S.C., Zhang, YD. (eds) Evolution in Computational Intelligence. Advances in Intelligent Systems and Computing, vol 1176. Springer, Singapore. https://doi.org/10.1007/978-981-15-5788-0_20
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DOI: https://doi.org/10.1007/978-981-15-5788-0_20
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