Skip to main content
SpringerLink
Log in
Book cover

Asian Conference on Intelligent Information and Database Systems

ACIIDS 2021: Recent Challenges in Intelligent Information and Database Systems pp 188–200Cite as

Heterogeneous Information Access System with a Natural Language Interface in the Context of Organization of Events

  • Conference paper
  • First Online:

  • 648 Accesses

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 1371))

Abstract

The article presents an innovative approach to providing information to event and conference participants using a natural language interface and chatbot. The proposed solution, in the form of chatbots, allows users to communicate with conference/event participants and provide them with personalized event-related information in a natural way. The proposed system architecture facilitates exploitation of various communication agents, including integration with several instant messaging platforms. The heterogeneity and flexibility of the solution have been validated during functional tests conducted in a highly scalable on-demand cloud environment (Google Cloud Platform); moreover the efficiency and scalability of the resulting solution have proven sufficient for handling large conferences/events.

The research presented in this paper was supported by the National Center for Research and Development (NCBR) under Grants No. POIR.01.01.01-00-0878/17 and POIR.01.01.01-00-0327/19.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

References

  1. ConfBot (2020). http://confbot.ninja/

  2. EVABot - the NLP & ml powered HCM conversational assistant (2020). https://eva.ai/evabot-technology-conversational-assistant-chatbot-hcm/

  3. Morph (2020). https://morph.ai/

  4. Abdul-Kader, S.A., Woods, J.: Survey on chatbot design techniques in speech conversation systems. Int. J. Adv. Comput. Sci. Appl. 6(7), 72–80 (2015)

    Google Scholar 

  5. Cahn, J.: Chatbot: architecture, design, & development. University of Pennsylvania School of Engineering and Applied Science Department of Computer and Information Science (2017)

    Google Scholar 

  6. Huang, J., Zhou, M., Yang, D.: Extracting chatbot knowledge from online discussion forums. In: IJCAI, vol. 7, pp. 423–428 (2007)

    Google Scholar 

  7. Hung, V., Elvir, M., Gonzalez, A., DeMara, R.: Towards a method for evaluating naturalness in conversational dialog systems. In: 2009 IEEE International Conference on Systems, Man and Cybernetics, pp. 1236–1241. IEEE (2009)

    Google Scholar 

  8. Kuligowska, K.: Commercial chatbot: performance evaluation, usability metrics and quality standards of embodied conversational agents. Prof. Cent. Bus. Res. 2, 1–16 (2015)

    Google Scholar 

  9. Li, J., Monroe, W., Ritter, A., Galley, M., Gao, J., Jurafsky, D.: Deep reinforcement learning for dialogue generation. arXiv preprint arXiv:1606.01541 (2016)

  10. Velmovitsky, P.E.: iBot: an agent-based software framework for creating domain conversational agents. Ph.D. thesis, PUC-Rio (2018)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Institute of Computer Science, AGH University of Science and Technology, Kraków, Poland

    Piotr Nawrocki & Bartlomiej Sniezynski

  2. Eventory sp. z o.o., Kraków, Poland

    Piotr Nawrocki, Dominik Radziszowski & Bartlomiej Sniezynski

  3. PoleForce sp. z o.o., Kraków, Poland

    Dominik Radziszowski

  4. XTRF Management Systems S.A., Krakow, Poland

    Dominik Radziszowski

Authors
  1. Piotr Nawrocki
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Dominik Radziszowski
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Bartlomiej Sniezynski
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Piotr Nawrocki .

Editor information

Editors and Affiliations

  1. National University of Kaohsiung, Kaohsiung, Taiwan

    Tzung-Pei Hong

  2. Wrocław University of Science and Technology, Wrocław, Poland

    Krystian Wojtkiewicz

  3. King Mongkut's Institute of Technology Ladkrabang, Bangkok, Thailand

    Rathachai Chawuthai

  4. Kielce University of Technology, Kielce, Poland

    Pawel Sitek

Rights and permissions

Reprints and permissions

Copyright information

© 2021 Springer Nature Singapore Pte Ltd.

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Nawrocki, P., Radziszowski, D., Sniezynski, B. (2021). Heterogeneous Information Access System with a Natural Language Interface in the Context of Organization of Events. In: Hong, TP., Wojtkiewicz, K., Chawuthai, R., Sitek, P. (eds) Recent Challenges in Intelligent Information and Database Systems. ACIIDS 2021. Communications in Computer and Information Science, vol 1371. Springer, Singapore. https://doi.org/10.1007/978-981-16-1685-3_16

Download citation

  • DOI: https://doi.org/10.1007/978-981-16-1685-3_16

  • Published:

  • Publisher Name: Springer, Singapore

  • Print ISBN: 978-981-16-1684-6

  • Online ISBN: 978-981-16-1685-3

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation