Abstract
The observation of cooperative dialogues between production and maintenance workers of a dairy has revealed that socio-organisational factors had strong effects on cooperation. In order to better understand the nature of these factors, the sociological literature on autonomy, rule generation, negotiation and conflict is reviewed. A methodology based on inferential pragmatics is developed in order to analyze what takes place socially in operational exchanges and makes it possible to identify rules for cooperative functioning that are specific to this work situation, and that relate to the defence of the territory of each individual. The conclusion stresses that cooperative dialogues are also the place where social stakes are adjusted and discusses potential applications of the proposed framework to the design of cooperative systems.
Similar content being viewed by others
References
Crozier, M. and E. Friedberg (1977): L'acteur et le système. Paris: Seuil.
Darses, F., P. Falzon, and J.M. Robert (1993): Cooperating Partners: Investigating Natural Assistance. In Human-Computer Interaction: Software and Hardware Interfaces, G. Salvendy and M.J. Smith (eds.). New York: Elsevier, pp. 997–1002.
Easterbrook, S. (1993): CSCW: Cooperation or Conflict?. London: Springer-Verlag.
Falzon, P. (1991): Cooperative Dialogues. In Distributed Decision-Making, J. Rasmussen, J. Leplat, and B. Brehmer (eds.). Chichester: Wiley, pp. 145–190.
Friedberg, E. (1993): Le pouvoir et la règle. Paris: Seuil.
Ghiglione, R. and Trognon, A. (1993): Où va la pragmatique? Grenoble: Presses Universitaires de Grenoble.
Koopman, P. and J. Pool (1991): Organizational Decision Making: Models, Contingencies and Strategies. In Distributed Decision Making, J. Rasmussen, B. Brehmer, and J. Leplat (eds.). Chichester: Wiley, pp. 19–46.
Lacoste, M. (1991): Les communications de travail comme interactions. In Modèles en analyse du travail, R. Amalberti, M. de Montmollin, and J. Theureau, (eds.). Liege: Margada.
Leplat, J. (1994): Collective Activity in Work: Some Ways of Research. Le Travail Humain, vol. 57, no. 3, pp. 209–226.
Liu, M. (1983): Approche socio-technique de l'organisation. Paris: Les Editions d'Organisation.
Marc, E. and D. Picard (1989): L'interaction sociale. Paris: PUF.
March, J.G. and H.A. Simon (1964): Les organisations. Paris: Dunod.
Navarro, C. (1993): L'étude des activités collectives du travail: aspects fondamentaux et méthodologiques. In Les aspects collectifs du travail, F. Six (ed.). Toulouse: Octarès, pp. 91–106.
Reynaud, J.-D. (1979): Conflit et régulation sociale. Esquisse d'une théorie de la régulation conjointe. Revue Française de Sociologie, vol. XX, pp. 367–376.
Reynaud, J.-D. (1993): Les règles du jeu. Paris: Armand Colin.
Sauvagnac, C. (1994): La coopération négociée: le cas de la collaboration maintenance fabrication. Mémoire de D.E.A. d'Ergonomie, C.N.A.M.
Searle, J.R. (1972): Les actes de langage. Paris: Hermann.
de Terssac, G. (1992): L'autonomie dans le travail. Paris: PUF.
Varela, F., E. Thompson, and E. Rosch (1993): L'inscription corporelle de l'esprit. Paris: Seuil.
Author information
Authors and Affiliations
Rights and permissions
About this article
Cite this article
Sauvagnac, C., Falzon, P. Collaboration and underlying issues or the surprises of cooperative dialogues. Comput Supported Coop Work 5, 251–266 (1996). https://doi.org/10.1007/BF00133658
Issue Date:
DOI: https://doi.org/10.1007/BF00133658