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Stakeholder analysis as a front-end to knowledge elicitation

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Abstract

Knowledge elicitation is one of the more problematic phases of knowledge based systems development. Two specific problems that have received inadequate attention in the literature are the process of expert selection and the use of a broader, socially and politically informed, frame of reference for knowledge elicitation. This paper builds on the few attempts to consider these problems. It contributes to a novel interpretation of the broader knowledge acquisition context using the powerful notion of stakeholders. More specifically, it proposes the application of an interpretive stakeholder analysis approach previously developed in information systems research. It is argued that the identification of knowledge based systems’ and knowledge elicitation stakeholders and the investigation of their viewpoints not only enriches the knowledge elicitation process, it also contributes to a broader understanding of knowledge based systems development.

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  1. Department of Information Systems and Computing, Brunel University, UB8 3PH, Uxbridge, Middlesex

    Athanasia Pouloudi

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Pouloudi, A. Stakeholder analysis as a front-end to knowledge elicitation. AI & Soc 11, 122–137 (1997). https://doi.org/10.1007/BF02812443

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