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L’évaluation du succès de l’EDI dans lesPME: un modèle intégrateur

The edi success evaluation in the sme: An integrated model

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Résumé

L’EDI est de loin la technologie de l’information (ti) qui a suscité, ces dix dernières années, de nombreux travaux intéressant le développement organisationnel de laPME. L’absence de cadre conceptuel fédérateur est probablement à l’origine de la grande diversité des résultats, surtout dans le domaine de la prédiction de son adoption et de l’évaluation de son succès. Ces constats sont à l’origine d’une recherche sur le terrain, de plus de cinq années, portée par un objectif d’évaluation du succès de l’EDI par les utilisateurs. Cet article contribue à valider une démarche de type abduction. Pour ce faire, il résume et classe les fondements théoriques d’une analyse des impacts de la technologie, et formule un modèle d’évaluation utilisant une approache système. Chacun des trois niveaux du système étudié (traitant des facteurs clés de succès, de qualité du processus d’acceptation, et de succès ou performance interne) fait ainsi l’objet de prémisses permettant de confronter les observations du terrain au modèle conceptuel et aux concepts identifiés dans la revue de la littérature. Les résultats de cette approche utilisant une méthodologie qualitative appropriée sur des cas d’entreprises utilisatrices de l’EDI, et dont l’article ne fait pas état, ont permis de valider et affiner les construits des différentes variables du modèle, et d’engager des travaux empiriques destinés à valider la visée explicative du modèle.

Abstract

EDI is by far the Information Technology (IT) that has aroused, these last ten years, many interesting works in the field of theSME organizational development. The absence of federative conceptual framework is probably behind the great diversity of results, especially in the area of the prediction of its adoption and the evaluation of its success. These observations are behind a five years field research carried by an objective ofEDI success evaluation by end users. This article contributes to validate an “abductive” approach. To be made, it summarizes and classifies theoretical foundations of an analysis of thisIT impacts, and formulate an evaluation model using a system approach. Each of the three levels of the studied system (processing factor keys of success, quality of theEDI acceptance process, and success or internal performance) fact thus the object of premises allowing to confront observations of the four field enterprises to the conceptual framework and concepts identified in the review of the literature. Results of this approach using an appropriate qualitative methodology on cases of enterprises users ofEDI have allowed to validate the structure of the model and to refine the constructs of the different variables, that, so as to commit ulterior empirical works destined for validate the aimed explanatory of the model.

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    Serge Baile (Professcur à l’Université)

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Baile, S. L’évaluation du succès de l’EDI dans lesPME: un modèle intégrateur. Ann. Télécommun. 58, 297–328 (2003). https://doi.org/10.1007/BF03001015

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