Abstract
This article describes the iManual-concept developed at Fraunhofer FIT which deals with the use of mobile devices as context-aware integrated control and help systems for in principal arbitrary wirelessly connected consumer or industrial products. Following the premise of designing the interface of various IT-based products in a way that facilitates learning and respects user expectations, we explore the design space that is created by combining control and help functions by way of mobile devices. On the way, we discuss various potentials of this approach to enhance the corresponding products and services. Based on a review of the state of the art on intelligent help systems and mobile interfaces we describe the iManual concept and a prototypical implementation for a PDA-based control and help system for the navigation system of the BMW 7. We conclude with a discussion of limitations and opportunities for extension of the approach and corresponding further work.
Similar content being viewed by others
Literatur
Anson, P. A. H.: Exploring minimalism today: a view from the practitioner’s window. In: Carroll, J. M.(Hrsg.): Minimalism Beyond the Nurnberg Funnel. MIT Press, Cambridge 1998.
Apple Computer: Balloon Help. http://developer.apple.com/documentation/mac/HIGuidelines/HIGuidelines-240.html, 1996, Abruf am 2004-08-15.
Bauer, J.; Schwab, T.: Anforderungen an Hilfesysteme. In: Balzert, H.; Hoppe, H. U.; Oppermann, R.; Peschke, H.; Rohr, G.; Streiz, N. (Hrsg.): Einführung in die Software-Ergonomie, de Gruyter Verlag, Berlin 1988, S. 197–214.
Brockmann, R. J.: The why, where and how of minimalism. In: ACM SIGDOC Asterisk Journal of Computer Documentation 14 (1990) 4, S. 111–119.
Burkey, C.: Environmental Interfaces: HomeLab. In: Proceedings of Conference on Human Factors in Computing Systems — CHI’02. Den Haag 2000, S. 47–48.
Carroll, J. M.; Mack, R. L.: Learning to use a word processor: By doing, by thinking, and by knowing. In: Thomas, J. C.; Schneider, M. L.(Ed.): Human factors in computer systems, Ablex Publishing, Norwood, USA 1984, S. 13–51.
Carroll, J. M.: The Nurnberg Funnel: Designing Minimalist Instructions for Practical Computer Skill. MIT Press, Cambridge 1990.
Dey, A. K.; Abowd, G. D.: Towards a better understanding of Context and Context-Awareness. In: Proceedings of Handheld and Ubiquitous Computing — HUC’99. Karlsruhe 1999, S. 304–308.
Dey, A. K.; Ljungstrand, P.; Schmidtg, A.: Distributed and Disappearing User Interfaces in Ubiquitous Computing. In: Proceedings of Conference on Human Factors in Computing Systems — CHI’01. Seattle 2001, S. 487–488.
Dillon, A.; Richardson, J.; McKnight, C.: The Effect of Display Size and Text Splitting on Reading Lengthy Text from the Screen. In: Behaviour and Information Technology 9 (1990) 3, S. 215–227.
Duchnicky, R. L.; Kolers, P.: Readability of text scrolled on visual display terminals as a function of window size. In: Human Factors 25 (1983) 6, S. 683–692.
Chen, G.; Kotz, D.: A Survey of Context-Aware Mobile Computing Research. Dartmouth Computer Science Technical Report TR2000-381, Hanover, USA 2000.
ExtremeTech.com: Visual Studio.NET Beta 2. http://www.extremetech.com/article2/0,3973,1153298,00.asp, 2003, Abruf am 2003-11-30.
Farkas, D. K.: Layering as a Safety Net for Minimalist Documentation. In: Carroll, J. M. (Hrsg.): Minimalism Beyond the Nurnberg Funnel. MIT Press, Cambridge 1998, S. 247–274.
Feldbusch, F.; Paar, A.; Odendahl, M.; Ivanov, I.: A Bluetooth Remote Control System. In: Proceedings of the International Conference on Architecture of Computing Systems — ARCS ’02. Karlsruhe 2002, S. 241–255.
Hu, J.; Feijs, L.: An Agent-based Architecture for Distributed Interfaces and Timed Media in a Storytelling Application. In: Proceedings of the Second International Conference on Autonomous Agents and Multiagent Systems — AAMAS’03. Melbourne 2003.
Humberg, D.: iManual — Context-Aware Mobile Help Systems. Diplomarbeit, Fachbereich Wirtschaftswissenschaften, Lehrstuhl Wirtschaftsinformatik insbesondere Koo-perations- und Mediensysteme, Universität Siegen, 2004.
ISO 9241: Ergonomic requirements for office work with visual display terminals (VDTs) Part 10: Dialogue Principles.
Johndan Johnson-Eilola: Little Machines: Understanding Users Understanding Interfaces. In: ACM Journal of Computer Documentation, 2001-04-25, S. 119–127.
Jones, M.; Marsden, G.; Mohd-Nasir, N.; Booner, K.: Improving Web Interaction on Small Display. In: Proceeding of the 8th International Conference on World Wide Web. Toronto 1999, S. 51–59.
Kolodner, J.: Reconstructive Memory: A Computer Model. In: Cognitive Science 7 (1983) 4.
Laarni, J.: Searching for Optimal Methods of Presenting Dynamic Text on Different Types of Screens. In: Proceedings of Nordic-CHI’02. Århus 2002.
Landay, J. A.: Informal Tools for Designing Anywhere, Anytime, Anydevice User Interfaces. In: Diagrams 2002 — Second International Conference on Theory and Application of Diagrams. Callaway Gardens 2002, S. 359.
Leake, D. B.: CBR in Context: The Present and Future. In: Leake, D. B.(Hrsg.): Case-Based Reasoning: Experiences, Lessons, and Future Directions. AAAI Press/MIT Press, Menlo Park, USA 1996.
Microsoft: The Windows Interface Guidelines for Software Design. Microsoft Press, Redmond, WA, USA 1995.
Microsoft: Windows XP Visual Guide. http://www.microsoft.com/whdc/hwdev/windowsxp/downloads/default.mspx, 2001b, Abruf am 2004-08-15.
Microsoft Corp.: Case Study: computer-jobs.com — Realizing the Benefits of.NET. http://www.asp.net/faq/ComputerJobsCFtoASPNET.pdf, 2002, Abruf am 2003-11-30.
Microsoft Corp.: Microsoft Visual Studio. http://msdn.microsoft.com/vstudio/, 2003, Abruf am 2003-11-30.
Mirel, B.: Minimalism for complex tasks. In: Carroll, J. M. (Hrsg.): Minimalism beyond the Nurnberg Funnel, MIT Press, Cambridge, USA 1998, S. 179–218.
Microsoft MSDN News: Talking to Rob Brigham. http://msdn.microsoft.com/msdnnews/2001/july/TalkingTo/TalkingTo.asp, 2001, Abruf am 2003-11-30.
Myers, B. A.; Nichols, J.: Communication Ubiquity Enables Ubiquitous Control. In: Boaster for Human-Computer Interaction Consortium — HCIC’2002. Winter Park 2002.
Nichols, J. W.; Myers, B.; Higgins, M.; Hughes, J.; Harris, T. K.; Rosenfeld, R.; Pignol, M.: Generating Remote Interfaces for Complex Appliances. In: CHI Letters: ACM Symposium on User Interface Software and Technology — UIST’02. Paris 2002, S. 161–170.
Nielsen, J.: Designing Web Usability. New Riders Publishing, Indianapolis, 2000.
Oppermann, R.; Specht, M.: Contextualized Information Systems for an Information Society for All. In: Universal Access in HCI: Towards an Information Society for All. HCI International. New Orleans 2001, S. 850–853.
Pham, T. L.: Composite device computing environment. Shaker, Aachen 2001.
Rettig, M.: Nobody reads documentation. In: Communications of the ACM 34 (1991) 7, S. 19–24.
Schank, R.: Dynamic Memory: A Theory of Learning in Computers and People. Cambridge University Press, Cambridge 1982.
Wulf, V.: Exploration Environments: Supporting Users to Learn Groupware Functions. In: Interacting with Computers 13 (2000) 2, S. 265–299.
Yates, A.; Etzioni, O.; Weld, D.: A Reliable Natural Language Interface to Household Appliances. In: Proceedings of International Conference on Intelligent User Interfaces — IUI’03. Miami 2003, S. 189–196.
Zimmermann, G.; Nixon, T.; Beard, M.; Sitnik, E.; LaPlant, B.; Trewin, S.; Laskowski, S.; Vanderheiden, G.: Toward a Unified Universal Remote Console Standard. In: Conference on Human Factors in Computing Systems — CHI’03. Ft. Lauderdale 2003.
Zimmermann, A.: Context-Awareness in User Modelling: Requirement Analysis for a Case-Based Reasoning Application. In: Case Based Reasoning Research and Development. 5th International Conference on Case-Based Reasoning — ICCBR 2003. Trondheim 2003, S. 718–732.
Author information
Authors and Affiliations
Rights and permissions
About this article
Cite this article
Klann, M., Humberg, D. & Wulf, V. iManual. Wirtschaftsinf 47, 36–44 (2005). https://doi.org/10.1007/BF03250973
Issue Date:
DOI: https://doi.org/10.1007/BF03250973