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User requirements for advanced communication services

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Towards a Pan-European Telecommunication Service Infrastructure — IS&N '94 (IS&N 1994)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 851))

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Abstract

An account is given of the results of two studies aimed at obtaining general public user requirements for future telecommunication services. The results provide an indication of which future telecommunication services are thought to be most important by the general public and also the criteria by which general public users evaluate the services that they are offered. Some comparisons between the needs of business users and the needs of general public users are explored.

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References

  1. Eason, K. D. “Towards the Experimental Study of Usability.” Behaviour and Information Technology, Vol 3, No 2, April 1984

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  2. Tattersall, C. et al. “Satisfying enterprise-wide telecommunications needs: decision support for requirements engineers.” Paper in Broadband Islands 94, Connecting with the End-User, Edited by Bauerfeld, Spaniol and Williams, North Holland 1994

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  3. LUSI Deliverable No. 9 “Profile of General Public and Needs for User Service Interfaces” CEC RACE Deliverable Number: R2092/HUS/-/DS/P/009/b1 Nov. 1993

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  4. Lindgaard, G. “Wow — 568 Smart features on your PABX: What really determines the uptake of technology?” Human Factors in Telecommunications, 14th International Symposium 1993, Darmstadt, R. v. Decker's Verlag, G. Schenck, Heidelberg

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Author information

Authors and Affiliations

  1. The HUSAT Research Institute, Loughborough University of Technology, The Elms, Elms Grove, LE11 1RG, Loughborough, Leicestershire, UK

    A. M. Clarke & S. M. Pomfrett

Authors
  1. A. M. Clarke
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  2. S. M. Pomfrett
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Editor information

Hans-Jürgen Kugler Al Mullery Norbert Niebert

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© 1994 Springer-Verlag Berlin Heidelberg

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Clarke, A.M., Pomfrett, S.M. (1994). User requirements for advanced communication services. In: Kugler, HJ., Mullery, A., Niebert, N. (eds) Towards a Pan-European Telecommunication Service Infrastructure — IS&N '94. IS&N 1994. Lecture Notes in Computer Science, vol 851. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0013416

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  • DOI: https://doi.org/10.1007/BFb0013416

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-58420-9

  • Online ISBN: 978-3-540-48784-5

  • eBook Packages: Springer Book Archive

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