Abstract
This paper reports an experimental evaluation of a prototype normative user interface designed to support end-users in the dynamic (real-time) configuration of future telecommunication services. The normative user interface supports configuration tasks which are common to typical broadband services, and is claimed to be generally applicable across such services. The paper also illustrates the value of user interface consistency to skill transfer between services. The prototype user interface performed well with respect to criteria of learnability and the transfer of skills between services. The experiment demonstrates the feasibility and value of a normative user interface for the dynamic configuration of services by end-users.
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© 1995 Springer-Verlag Berlin Heidelberg
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Dènley, I., Hill, B., Whitefield, A. (1995). An experimental evaluation of a normative user interface design for the configuration of telecommunication services. In: Clarke, A., Campolargo, M., Karatzas, N. (eds) Bringing Telecommunication Services to the People — IS&N '95. IS&N 1995. Lecture Notes in Computer Science, vol 998. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0016958
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DOI: https://doi.org/10.1007/BFb0016958
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