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The application of intelligent and mobile agents to the management of software problems in telecommunications

  • Conference paper
  • First Online:
Intelligent Agents for Telecommunication Applications (IATA 1998)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 1437))

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Abstract

Agent technology promises to increase the flexibility and power of telecommunications management systems and services. This paper describes ongoing work that, through prototyping and experimentation, is aiming to understand the practical implications and benefits of applying agent technology to the management of problems related to service application software. Agents are seen to play a central role in enhancing flexibility, user friendliness and productivity, both for the end users and the support engineers. The agents can take care of much of the diagnosis, solution logistics and difficult software set-up procedures.

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Author information

Authors and Affiliations

  1. BT Laboratories, Martlesham Heath, IP5 3RE, Ipswich, UK

    Stephen Corley

  2. CSELT, Via G. Reiss Romoli, 274 I-10148, Torino, Italy

    Diego Magro, Fabio Malabocchia & Luisella Sisto

  3. Deutsche Telekom, Berkom GmbH, Goslarer Ufer 35, D-10589, Berlin, Germany

    Jens Meinköhn

  4. DAI Lab, TU Berlin, Sekr. FR 6-7, Franklinstr.28/29, 10587, Berlin, Germany

    Sahin Albayrak & Alexander Grosse

Authors
  1. Stephen Corley
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  2. Diego Magro
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  3. Fabio Malabocchia
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  4. Jens Meinköhn
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  5. Luisella Sisto
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  6. Sahin Albayrak
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  7. Alexander Grosse
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Editor information

Sahin Albayrak Francisco J. Garijo

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© 1998 Springer-Verlag Berlin Heidelberg

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Corley, S. et al. (1998). The application of intelligent and mobile agents to the management of software problems in telecommunications. In: Albayrak, S., Garijo, F.J. (eds) Intelligent Agents for Telecommunication Applications. IATA 1998. Lecture Notes in Computer Science, vol 1437. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0053948

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  • DOI: https://doi.org/10.1007/BFb0053948

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-64720-1

  • Online ISBN: 978-3-540-69102-0

  • eBook Packages: Springer Book Archive

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