Abstract
As Intranet becomes popular, knowledge management systems have become increasingly important in the efforts of corporations to share individuals' experiences. Case-based reasoning provides promising techniques for use in the improvement of such systems. This paper describes a case-based reasoning (CBR) system that uses Extensible Markup Language (XML) as its case representation language on the World-Wide Web. The paper defines the issues of textual case-based reasoning, then proposes CARET/XML, a textual CBR system architecture. Cases are written in XML by first-level agents themselves in front offices such as help desks. The architecture carries out similarity-based retrieval using XML tags and values associated with these tags. When a textual case base is constructed by many first-level agents, it is natural that cases are incrementally added their definition. CARET/XML provides SELECT/OPTION and ANNOTATION tags to define mixedcase representations. A passive case adaptation mechanism is realized in a finer-grained case selection process. The proposed system runs on a commercial relational database management system (RDBMS) and the World-Wide Web.
This is a preview of subscription content, log in via an institution to check access.
Preview
Unable to display preview. Download preview PDF.
References
Customer Support Consortium home page: URL http://www.customersupport.org
Hammond, K.J., Burke, R., and Schumitt, K.: A Case-Based Approach to Knowledge Navigation. In: Leake, D.B. (eds.): Case-Based Reasoning Experiences, Lessons, & Future Directions, AAAI Press/The MIT Press (1996) 125–136
Hayes, C, Doyle, M., Cunningham, P.: Distributed CBR Using XML, Trinity College Dublin Technical Report (TCD-CS-1998-06), (1998).
Gonzalez, R.: Easing Multivendor Support With Standards-Based Technologies. Proceedings of the Support Services Conferences & Expo Spring, Vol. 2, 377–384 (1998)
Inference Corporation home page, URL http://www.inference.com
Kitano, H and Shimazu, H: The Experience Sharing Architecture: A Case Study in Corporate-Wide Case-Based Software Quality Control. In: Leake, D.B. (eds.): Case-Based Reasoning Experiences, Lessons, & Future Directions, AAAI Press/The MIT Press (1996) 235–268
Kolodner, J.: Case-Based Reasoning: Morgan Kaufmann (1993)
Leake, D.B.: Case-Based Reasoning Experiences, Lessons, & Future Directions, AAAI Press/The MIT Press (1996)
Roscheisen, M., Mogensen, C,. and Winograd, T.: Shared Web Annotations As A Platform for Value-Added Information Providers: Architecture, Protocols, and Usage Examples. Stanford University Technical Report (STAN-CS-TR-97-1582). http://www-diglib.stanford.edu/ roscheis/TR/TR.html. (1997)
Salton, G.: Developments in automatic text retrieval. Science, 253 (1991) 974–979
Shimazu, H., Kitano, H., and Shibata, A.: Retrieving Cases from Relational DataBase: Another Stride Towards Corporate-Wide Case-Based Systems. Proceedings of the 13th International Joint Conference on Artificial Intelligence (IJCAI-93), Menlo Park (1993) 909–914
SGML Open home page, URL http://www.sgmlopen.org/
World Wide Web Consortium home page, URL http://www.w3.org
Bray, T., Paoli, J., Sperberg-McQueen, C. M.: Extensible Markup Language 1.0. http://www.w3.org/TR/REC-xml-19980210 (1998)
Author information
Authors and Affiliations
Editor information
Rights and permissions
Copyright information
© 1998 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Shimazu, H. (1998). A textual case-based reasoning system using XML on the world-wide web. In: Smyth, B., Cunningham, P. (eds) Advances in Case-Based Reasoning. EWCBR 1998. Lecture Notes in Computer Science, vol 1488. Springer, Berlin, Heidelberg. https://doi.org/10.1007/BFb0056340
Download citation
DOI: https://doi.org/10.1007/BFb0056340
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-64990-8
Online ISBN: 978-3-540-49797-4
eBook Packages: Springer Book Archive