Skip to main content
SpringerLink
Log in

BPMN, Toolsets, and Methodology: A Case Study of Business Process Management in Higher Education

  • Chapter
  • First Online:
Book cover Information Systems Development

Abstract

This chapter describes ongoing action research which is exploring the use of BPMN and a specific toolset – Intalio Designer to capture the “as is” essential process model of part of an overarching large business process within higher education. The chapter contends that understanding the efficacy of the BPMN notation and the notational elements to use is not enough. Instead, the effectiveness of a notation is determined by the notation, the toolset that is being used, and methodological consideration. The chapter presents some of the challenges that are faced in attempting to develop computation independent models in BPMN using toolsets such as Intalio Designer™.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 259.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 329.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 329.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Andrews, T., Curbera, F., Dholakia, H., Goland, Y., Klein, J., Leymann, F., Liu, K., Roller, D., Smith, D., Thatte, S., Trickovic, I., and Weerawarana, S. (2003). Business Process Execution Language for Web Services. Version 1.1. BEA Systems, International Business Machines Corporation, Microsoft Corporation, SAP AG and Siebel Systems, available at: http://xml.coverpages.org/BPELv11-May052003Final.pdf

  2. Barn, B.S., Dexter, H., Oussena, S., and Petch, J. (2006). An Approach to Creating Reference Models for SOA from Multiple Processes. In: IADIS Conference on Applied Computing, Spain.

    Google Scholar 

  3. BPM. (2005). http://www.omg.org/news/releases/pr2005/06-29-05.htm

  4. BPMI.org. (2006). OMG: Business Process Modeling Notation Specification. Final Adopted Specification. Object Management Group, available at: http://www.bpmn.org

  5. Bunge, M. (1997) Treatise on Basic Philosophy, Volume 3: Ontology I: The Furniture of the World, Boston: Reidel.

    Google Scholar 

  6. Davenport, T. and Short, J. (1990). The New Industrial Engineering: Information Technology and Business Process Redesign. Sloan Management Review, 31(4), 11–27.

    Google Scholar 

  7. Erl, T. (2005). Service Oriented Architecture – Concepts, Technology and Design, Englewood Cliffs, NJ: Prentice-Hall.

    Google Scholar 

  8. Frankel, D. (2004). Model Driven Architecture, Needham, MA: OMG Press

    Google Scholar 

  9. Frankel, D. (2005). Business Process Trends. BPTrends http://www.bptrends.com/publicationfiles/07%2D05%20COL%20BP%20Platform%20%2D%20Frankel%2Epdf

  10. Hammer, M. (1990). Reengineering Work: Don’t Automate, Obliterate. Harvard Business Review, 68(4), 104–112.

    Google Scholar 

  11. Hammer, M. and Champy, J. (1993). Reengineering the Corporation, A Manifesto for Business Revolution, London: Nicholas Brealey.

    Google Scholar 

  12. Huang, J.C., Newell, S., Poulson, B., and Galliers, R.D. (2005). Deriving Value from a Commodity Process: A Case Study of the Strategic Planning and Management of a Call Center. In: Proceedings of the Thirteenth European Conference on Information Systems (Bartmann, D., Rajola, F., Kallinikos, J.,Avison, D., Winter, R., Ein-Dor, P., Becker, J., Bodendorf, F., and Weinhardt, C., eds.), Regensburg, Germany.

    Google Scholar 

  13. Knutilla, A., Schlenoff, C., Ray, S., Ployak, S.T., Tate, A., Cheah, S.C., and Anderson, R.C. (1998). Process Specification Language: An Analysis of Existing Representations, National Institute of Standards and Technology (NIST), Gaithersburg (MD), NISTIT 6160

    Google Scholar 

  14. Lau, F. (1997). A Review on the Use of Action Research in Information Systems Studies. In: Information Systems and Qualitative Research (Lee, A.S., Liebenau, J., and DeGRoss, J.I., eds.), Berlin: Springer.

    Google Scholar 

  15. Ort, E. (2005). Service-Oriented Architecture and Web Services: Concepts, Technologies, and Tools. http://java.sun.com/developer/technicalArticles/WebServices/soa2/

  16. Ould, M. (1997). Designing a Re-engineering-proof Process Architecture. Business Process Management Journal, 3(3).

    Google Scholar 

  17. Oussena, S. and Barn, B. (2007). Applying Component Concepts to Service Oriented Design: A Case Study. Conference: Presented at 2nd International Conference on Software and Data Technologies (ICSOFT 2007) 22–25 July 2007 Barcelona, Spain.

    Google Scholar 

  18. QAA: http://www.qaa.ac.uk/

  19. Recker, J., Indulska, M., Rosemann, M., and Green, P. (2006). How Good is BPMN Really? Insights from Theory and Practice. In: Proceedings of the 14th European Conference on Information Systems. Association for Information Systems (Ljungberg, J. and Andersson, M., eds.), Goeteborg, Sweden, 1582–1593.

    Google Scholar 

  20. Sedera W., Rosemann M., and Doebeli, G. (2003). A process modelling success model: insights from a case study. In: Proceedings of the Eleventh European Conference on Information Systems (Ciborra, C.U., Mercurio, R., de Marco, M., Martinez, M., and Carignani, A., eds.), Naples, Italy.

    Google Scholar 

  21. Smith, H. and Fingar, P. (2003). Business Process Management: The Third Wave, Tampa, FL: Meghan-Kiffer Press.

    Google Scholar 

  22. UCAS: http://www.ucas.ac.uk/

  23. Vidgen, R. and Wang, X. (2006). From Business Process Management to Business Process Ecosystem. Journal of Information Technology, 21, 262–271.

    Article  Google Scholar 

  24. Wand, Y. and Weber, R. (1995). On the Deep Structure of Information Systems. Information Systems Journal, 5(3), 203–223.

    Article  Google Scholar 

  25. Zur Muehlen, M., and Ho, D.T. (2008). Service Process Innovation: A Case Study of BPMN in Practice. In: Proceedings of the 41st Hawaii International Conference on System Sciences.

    Google Scholar 

  26. Zur Muehlen, M. and Recker, J. C. (2008). How Much Language is Enough? Theoretical and Practical Use of the Business Process Modeling Notation. In: Proceedings 20th International Conference on Advanced Information Systems Engineering, Montpellier, France.

    Google Scholar 

Download references

Acknowledgements

This work has been supported by funding from JISC – Joint Information Systems Committee http://www.jisc.ac.uk. For further details of the COVARM and COVa projects see: http://covarm.tvu.ac.uk/covarm and http://samsa.tvu.ac.uk/cova

Author information

Authors and Affiliations

  1. Middlesex University, London, UK

    Balbir S. Barn

  2. Thames Valley University, London, UK

    Samia Oussena

Authors
  1. Balbir S. Barn
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Samia Oussena
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Editors and Affiliations

  1. Dept. Computer Science, University of Cyprus, Nicosia, Cyprus

    George Angelos Papadopoulos

  2. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Wita Wojtkowski

  3. College of Business & Economics, Dept. Information Technology &, Boise State University, Univesity Dr. 1910, Boise, 83725-1615, Idaho, USA

    Gregory Wojtkowski

  4. Dep. of Information Systems, University of Gdansk, 81-824 Sopot,Polska ul. Armii, Krajowej, 119121, Poland

    Stanislaw Wrycza

  5. University of Maribor, Presernova 11, Kranj, 4000, Slovenia

    Jože Zupancic

Rights and permissions

Reprints and permissions

Copyright information

© 2009 Springer Science+Business Media, LLC

About this chapter

Cite this chapter

Barn, B.S., Oussena, S. (2009). BPMN, Toolsets, and Methodology: A Case Study of Business Process Management in Higher Education. In: Papadopoulos, G., Wojtkowski, W., Wojtkowski, G., Wrycza, S., Zupancic, J. (eds) Information Systems Development. Springer, Boston, MA. https://doi.org/10.1007/b137171_71

Download citation

  • DOI: https://doi.org/10.1007/b137171_71

  • Published:

  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-387-84809-9

  • Online ISBN: 978-0-387-84810-5

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation