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Computer-based systems that support the structural, social, political and symbolic dimensions of work

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Abstract

The requirements definition needs attention to a number of issues related to the way people understand organisations, do their work and use the tools available to support that work. Most well-known requirements engineering methods focus on technical aspects of work. This paper proposes a way of looking at work situations in order to gain a deep understanding of their inherent complexity. The knowledge obtained will help to define requirements for a computer-based system that supports both explicit and tacit aspects of the organisational work.

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Authors and Affiliations

  1. Departamento de Informática, Universidade do Minho, Guimarães, Portugal

    Joao A. Carvalho

  2. Instituto Politécnico de Viana do Castelo, Escola Superior de Tecnologia e Gestão, Av. do Atlântico, Apartado 574, 4900, Viana do Castelo, Portugal

    Isabel Santos

Authors
  1. Isabel Santos
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  2. Joao A. Carvalho
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Correspondence to Isabel Santos.

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Santos, I., Carvalho, J.A. Computer-based systems that support the structural, social, political and symbolic dimensions of work. Requirements Eng 3, 138–142 (1998). https://doi.org/10.1007/BF02919974

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  • DOI: https://doi.org/10.1007/BF02919974

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