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Fruchter, R., Nishida, T. & Rosenberg, D. Understanding mediated communication: the social intelligence design (SID) approach. AI & Soc 19, 1–7 (2005). https://doi.org/10.1007/s00146-004-0297-y
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DOI: https://doi.org/10.1007/s00146-004-0297-y