This paper looks from an ethnographic viewpoint at the case of two information systems in a multinational engineering consultancy. It proposes using the rich findings from ethnographic analysis during requirements discovery. The paper shows how context – organisational and social – can be taken into account during an information system development process. Socio-technical approaches are holistic in nature and provide opportunities to produce information systems utilising social science insights, computer science technical competence and psychological approaches. These approaches provide fact-finding methods that are appropriate to system participants’ and organisational stakeholders’ needs.
The paper recommends a method of modelling that results in a computerised information system data model that reflects the conflicting and competing data and multiple perspectives of participants and stakeholders, and that improves interactivity and conflict management.
Similar content being viewed by others
Author information
Authors and Affiliations
Rights and permissions
About this article
Cite this article
Coakes, J., Coakes, E. Specifications in Context: Stakeholders, Systems and Modelling of Conflict. Requirements Eng 5, 103–113 (2000). https://doi.org/10.1007/s007660070014
Issue Date:
DOI: https://doi.org/10.1007/s007660070014