Skip to main content
SpringerLink
Log in

Information Technology Infrastructure Library and the migration to cloud computing

  • Long Paper
  • Published:
Universal Access in the Information Society Aims and scope Submit manuscript

Abstract

The decision of migrating information technology to cloud computing, by an organisation, encompasses various decisions that must be undertaken in order to minimise risks and to perform a smooth and accurate transition to the cloud. Accordingly, to migrate information technology services to the cloud in a straightforward way, with more control and in a more accurate way, the organisation must use the right tools. Having in mind the cloud computing focus on information technology services shared with the Information Technology Infrastructure Library and processes that have been tested by distinct organisations, it makes sense to research whether the Information Technology Infrastructure Library processes can be used in the migration to cloud computing. Accordingly, in this paper, we investigate, on the one hand, how Information Technology Infrastructure Library could be useful to the migration of services, applications and data to cloud computing, and on the other hand, we discuss how these processes help people to improve their skills in the knowledge accessibility. The research was validated with the implementation of a case study and with interviews with stakeholders of the whole process. With this research, we were able to verify that the ITIL could be used to support the migration to cloud computing.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1

Similar content being viewed by others

References

  1. Tušanová, A.: “Decision-making framework for adoption of cloud computing.” In: Proceedings from the 12th Scientific Conference of Young Researchers, (2012)

  2. Nkhoma, M., Dang, D.: Contributing factors of cloud computing adoption: a technology-organisation-environment framework approach. Int. J. Inf. Syst. Eng. (IJISE) 1(1), 38–49 (2013)

    Google Scholar 

  3. Nuseibeh, H.: “Adoption of cloud computing in organizations.” In: AMCIS 2011 PROCEEDINGS, (2011)

  4. Khajeh-Hosseini, A., Sommerville, I., Bogaerts, J., Teregowda, P.: “Decision support tools for cloud migration in the enterprise.” In: IEEE International Conference on Cloud Computing (CLOUD), 2011, pp. 541–548 (2011)

  5. Axelos.: “Information Technology Infrastructure Library (ITIL)”, (2013)

  6. Iden, J., Eikebrokk, T.R.: “Understanding the ITIL implementation project: conceptualization and measurements.” In: 22nd International Workshop on Database and Expert Systems Applications (DEXA), 2011, pp. 21–25 (2011)

  7. Jansen, M.: Will cloud computing change standards in it-service management? J. Commu. Comput. 9(7), 813–823 (2012)

    Google Scholar 

  8. Sahibudin, S., Sharifi, M., Ayat, M.: “Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations.” In: Second Asia International Conference on Modeling Simulation, 2008. AICMS 08, pp. 749–753 (2008)

  9. Banerjee, J.: “Moving to the cloud: Workload migration techniques and approaches.” In: 19th International Conference on High Performance Computing (HiPC), 2012, pp. 1–6 (2012)

  10. Remenyi, D., Money, A.: Research Supervision for Supervisors and their Students. Academic Conferences Limited, Curtis Farm, Kidmore End, (2004)

  11. Cardoso, A., Moreira, F., Simões, P.: A Support Framework for Migration of e-Government Services to the Cloud. In: Mahmood, P.Z. (ed.) Cloud Computing Technologies for Connected Government. IGI Global Publication, Hershey (2015)

    Google Scholar 

  12. Cardoso, A., Moreira, F.: “Migration results to a private cloud by using the M2CCF,” In: Proceedings of the 18th International Conference on Enterprise Information Systems, pp. 95–102 (2016)

  13. Beserra, P.V., Camara, A., Ximenes, R., Albuquerque, A.B., Mendonca, N.C.: “Cloudstep: A step-by-step decision process to support legacy application migration to the cloud,” In: IEEE 6th International Workshop on the Maintenance and Evolution of Service-Oriented and Cloud-Based Systems (MESOCA), 2012, pp. 7–16 (2012)

  14. Ezzat, E.M., Zanfaly, D.S.E, Kota, M.M.: “Fly over clouds or drive through the crowd: a cloud adoption framework,” In: International Conference and Workshop on, Current Trends in Information Technology (CTIT), 2011, pp. 6–11 (2011)

  15. Kumar, V., Garg, K.K.: Migration of services to the cloud environment: challenges and best practices. Int. J. Comput. Appl. 55(1), 1–6 (2012)

    Google Scholar 

  16. Thayre, D., Sengupta, A.: “ITIL asset and configuration management in the cloud.” (2017)

  17. O’Loughlin, M.: “IT service management and cloud computing.” (2014)

  18. Heininger, R.: “IT service management in a cloud environment: a literature review.” In: Proceedings of 9th Workshop on Information Systems and Services Sciences 2012, (2012)

  19. Cardoso, A., Moreira, F., Simes, P.: “A survey of cloud computing migration issues and frameworks.” In: New Perspectives in Information Systems and Technologies, Volume 1 [WorldCIST’14, Madeira Island, Portugal, April 15–18, 2014], vol. 275, pp. 161–170 (2014)

  20. Gholami, M.F., Daneshgar, F., Low, G., Beydoun, G.: Cloud migration process—A survey, evaluation framework, and open challenges. J. Syst. Softw. 120, 31–69 (2016)

    Article  Google Scholar 

  21. Rømen, D., Svanæs, D.: Validating WCAG versions 1.0 and 2.0 through usability testing with disabled users. Univ. Access Inf. Soc. 11(4), 375–385 (2012)

    Article  Google Scholar 

  22. Tsekleves, E., Whitham, R., Kondo, K., Hill, A.: Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home. Univ. Access Inf. Soc. 12(2), 217–231 (2013)

    Article  Google Scholar 

  23. Thomas, K.E.: Investigation of age-differentiated spatial semantic elaboration strategies for communicating route instructions. Univ. Access Inf. Soc. 12(2), 175–190 (2013)

    Article  Google Scholar 

  24. Fernandes, H., Conceição, N., Paredes, H., Pereira, A., Araújo, P., Barroso, J.: Providing accessibility to blind people using GIS. Univ. Access Inf. Soc. 11(4), 399–407 (2012)

    Article  Google Scholar 

  25. Armbrust, M., Fox, A., Griffith, R., Joseph, A.D., Katz, R., Konwinski, A., Lee, G., Patterson, D., Rabkin, A., Stoica, I., Zaharia, M.: A view of cloud computing. Commun. ACM 53(4), 50–58 (2010)

    Article  Google Scholar 

  26. Fonseca, D., Valls, F., Redondo, E., Villagrasa, S.: Informal interactions in 3D education: citizenship participation and assessment of virtual urban proposals. Comput. Human Behav. 55, 504–518 (2016)

    Article  Google Scholar 

  27. Fonseca, D., Redondo, E., Villagrasa, S.: Mixed-methods research: a new approach to evaluating the motivation and satisfaction of university students using advanced visual technologies. Univ. Access Inf. Soc. 14(3), 311–332 (2015)

    Article  Google Scholar 

  28. Fonseca, D., García, O., Pifarré, M., Villegas, E.: User experiences and differences in viewing architectural images with various interfaces. IJCICG 2(2), 1–22 (2011)

    Google Scholar 

  29. Sultan, N.: Cloud computing for education: a new dawn? Int. J. Inf. Manag. 30(2), 109–116 (2010)

    Article  Google Scholar 

  30. Buyya, R., Yeo, C.S., Venugopal, S.: “Market-oriented cloud computing: vision, hype, and reality for delivering IT services as computing utilities.” In: HPCC’08: Proceedings of the 2008 10th IEEE International Conference on High Performance Computing and Communications, pp. 5–13 (2008)

  31. Hoehl, J., Vanderheiden, G.: “From clouds to rain: consolidating and simplifying online communication services with easy one communicator.” In: International Conference on Universal Access in Human-Computer Interaction, pp. 52–61 (2011)

  32. Iqbal, M., Nieves, M., Taylor, S.: OCG Books ITIL - Service Strategy. TSO (The Stationery Office), (2007)

  33. Lloyd, V., Rudd, C., Taylor, S.: OCG Books ITIL - Service Design. TSO (The Stationery Office), (2007)

  34. Cartlidge, A., Hanna, A., Rudd, C., Macfarlane, I., Windebank, J., Rance, S.: An Introductory Overview of ITIL V3. The UK Chapter of the itSMF, (2007)

  35. Hanna, A.: “ITIL® glossary and abbreviations English.” (2011)

  36. Taylor, S.: ITIL—The Official Introduction to the ITIL Service Lifecycle. TSO, London (2007)

    Google Scholar 

  37. Jansen, M.: “What does it service management look like in the cloud: an ITIL based approach.” In: Proceedings of the 2011 International Conference on Applied, Numerical and Computational Mathematics, and Proceedings of the 2011 International conference on Computers, Digital Communications and Computing, 2011 pp. 87–92 (2011)

  38. Lacy, S., Macfarlane, I.: ITIL—Service Transition. TSO, (2007)

  39. Cannon, D., Wheeldon, D.: ITIL—Service Operation. TSO, (2007)

  40. Spalding, G.: ITIL—Continual Service Improvement. TSO, (2007)

Download references

Author information

Authors and Affiliations

  1. Portucalense Institute for Legal Research – IJP, Research on Economics, Management and Information Technologies – REMIT, Univ Portucalense, Oporto, Portugal

    Abílio Cardoso & Fernando Moreira

  2. IEETA, Universidade Aveiro, Aveiro, Portugal

    Fernando Moreira

  3. La Salle, Universitat Ramon Llull, Barcelona, Spain

    David Fonseca Escudero

Authors
  1. Abílio Cardoso
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Fernando Moreira
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. David Fonseca Escudero
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Fernando Moreira.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Cardoso, A., Moreira, F. & Escudero, D.F. Information Technology Infrastructure Library and the migration to cloud computing. Univ Access Inf Soc 17, 503–515 (2018). https://doi.org/10.1007/s10209-017-0559-3

Download citation

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s10209-017-0559-3

Keywords

Search

Navigation