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Aligning goals and services through goal and business modelling

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Abstract

E-services are used as the cornerstones for modelling interaction points of cooperating IT systems, within and between enterprises. So far, research and development of e-services have mainly focused on an operational perspective, such as the development of standards for message exchanges and service coordination. However, on a strategic level, the success of e-services depends on their ability to work as a medium for the exchange of business values. In this paper, we present an approach that utilizes goal and business models as the foundation for designing e-services. The approach can be used to ensure that the developed e-services support the desired goals and business values of involved actors. A case study from the Swedish health care sector is used to ground and apply the presented approach.

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Authors and Affiliations

  1. Department of Computer and Systems Sciences, Stockholm University and Royal Institute of Technology, Forum 100, 164 40, Kista, Sweden

    Birger Andersson, Paul Johannesson & Jelena Zdravkovic

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  1. Birger Andersson
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  2. Paul Johannesson
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  3. Jelena Zdravkovic
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Correspondence to Birger Andersson.

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Andersson, B., Johannesson, P. & Zdravkovic, J. Aligning goals and services through goal and business modelling. Inf Syst E-Bus Manage 7, 143–169 (2009). https://doi.org/10.1007/s10257-008-0084-2

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