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Impacts of employee participation and trust on e-business readiness, benefits, and satisfaction

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Abstract

An increasing number of firms have invested large sums in implementing electronic business (e-business). Nowadays, while the e-businesses are fostering rapid industrial growth, employees are the one who factually engage with information exchange, communication and support e-business processes. However, prior literature has paid scant attention in determining e-business value and its drivers from employee perspective. Thus, the present study attempts to investigate how user participation and trust drives e-business value in terms of e-business readiness, e-business benefits, and e-business satisfaction. For this sake, data collected from 143 employees at Taiwanese IT related firms and analyzed with partial least square (PLS) structural equation approach reveal that trust and user participation were significant precursors of employee e-business satisfaction. The results strongly support the contention that trust directly affects e-business satisfaction, and indirectly affects it through e-business readiness and e-business benefits. The research model and findings will help managers implement e-business successfully and offer valuable references for researchers interested in developing related theories.

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Acknowledgments

The authors thank the editors, Dr. Chau and Dr. Georgiadis, as well as anonymous reviewers for their assistance in editing the paper. Also, the authors would like to thank the National Science Council of Taiwan for financially supporting this research under Contract No.: NSC 96-2416-H-005-008-MY3.

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Authors and Affiliations

  1. Graduate Institute of Technology Management, National Chung Hsing University, No. 250, Kuo Kuang Road, Taichung, 402, Taiwan

    Jung-Yu Lai, Chih-Wei Kan & Khire Rushikesh Ulhas

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  1. Jung-Yu Lai
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Correspondence to Jung-Yu Lai.

Appendix

Appendix

 

Participation (P)

 P1

I understand clearly the purpose of e-business

 P2

I understand clearly the functions of e-business

 P3

I am glad to cooperate with activities regarding e-business

Trust (T)

 T1

I believe that our company can conduct e-business successfully

 T2

I think that e-business is supported by the supervisors in our company

 T3

Our company can provide better services after conducting e-business

 T4

E-business is honest

E-business readiness (EBR)

 EBR1

I would like to use e-business to complete tasks in my job

 EBR2

The e-business can make me more effective in my job

 EBR3

I have learned more about e-business than other employees

 EBR4

I can learn new e-business without any help

 EBR5

I am ready to have the ability to use e-business

 EBR6

I have the confidence to use e-business

E-business benefits (EBB)

 EBB1

E-business can increase my productivity in my job

 EBB2

E-business can increase my performance in my job

 EBB3

E-business is helpful to my job

 EBB4

E-business can increase my ability to control events in my job

E-business satisfaction (EBS)

 EBS1

On the whole, I am satisfied with the e-business

 EBS2

On the whole, the e-business is successful

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Lai, JY., Kan, CW. & Ulhas, K.R. Impacts of employee participation and trust on e-business readiness, benefits, and satisfaction. Inf Syst E-Bus Manage 11, 265–285 (2013). https://doi.org/10.1007/s10257-012-0193-9

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