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A participative end-user method for multi-perspective business process elicitation and improvement

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Abstract

A business process can be characterized by multiple perspectives (intentional, organizational, operational, functional, interactional, informational, etc). Business process modeling must allow different stakeholders to analyze and represent process models according to these different perspectives. This representation is traditionally built using classical data acquisition methods together with a process representation language such as BPMN or UML. These techniques and specialized languages can easily become hard, complex and time consuming. In this paper, we propose ISEA, a participative end-user modeling approach that allows the stakeholders in a business process to collaborate together in a simple way to communicate and improve the business process elicitation in an accurate and understandable manner. Our approach covers the organizational perspective of business processes, exploits the information compiled during the elicitation of the organizational perspective and touches lightly an interactional perspective allowing users to create customized interface sketches to test the user interface navigability and the coherence within the processes. Thus, ISEA can be seen as a participative end-user modeling approach for business process elicitation and improvement.

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Acknowledgments

The authors thank the Government of Ecuador (SENACYT—EPN) for funding this research and the MARVELIG platform for supporting the experiments.

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Authors and Affiliations

  1. Université de Grenoble Alpes, LIG, 38000, Grenoble, France

    Agnès Front, Dominique Rieu, Marco Santorum & Fatemeh Movahedian

  2. CNRS, LIG, 38000, Grenoble, France

    Agnès Front, Dominique Rieu, Marco Santorum & Fatemeh Movahedian

Authors
  1. Agnès Front
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  2. Dominique Rieu
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  3. Marco Santorum
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  4. Fatemeh Movahedian
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Corresponding author

Correspondence to Agnès Front.

Additional information

Communicated by Dr. Selmin Nurcan.

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Front, A., Rieu, D., Santorum, M. et al. A participative end-user method for multi-perspective business process elicitation and improvement. Softw Syst Model 16, 691–714 (2017). https://doi.org/10.1007/s10270-015-0489-6

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