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A framework for SLA management in cloud computing for informed decision making

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Abstract

In cloud computing, service providers offer cost-effective and on-demand IT services to service users on the basis of Service Level Agreements (SLAs). However the effective management of SLAs in cloud computing is essential for the service users to ensure that they achieve the desired outcomes from the formed service. In this paper, we introduce a SLA management framework that will enable service users to select the best available service provider on the basis of its reputation and then monitor the run time performance of the service provider to determine whether or not it will fulfill its promise defined in the SLA. Such analysis will assist the service user to make an informed decision about the continuation of service with the service provider.

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Authors and Affiliations

  1. School of Information Systems, Curtin Business School, Perth, Australia

    Adil Hammadi & Omar Khadeer Hussain

  2. Department of Computer Science and Computer Engineering, La Trobe University, Melbourne, Australia

    Tharam Dillon

  3. Decision Support and e-Service Intelligence Lab, Quantum Computation and Intelligent Systems, School of Software, Faculty of Engineering and Information Technology, University of Technology, Sydney, Australia

    Farookh Khadeer Hussain

Authors
  1. Adil Hammadi
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  2. Omar Khadeer Hussain
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  3. Tharam Dillon
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  4. Farookh Khadeer Hussain
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Correspondence to Omar Khadeer Hussain.

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Hammadi, A., Hussain, O.K., Dillon, T. et al. A framework for SLA management in cloud computing for informed decision making. Cluster Comput 16, 961–977 (2013). https://doi.org/10.1007/s10586-012-0232-9

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