Abstract
Start-ups often face the challenge of a shortage of capital, the so-called funding gap, which can be overcome by raising small amounts of money from a large number of individuals. As crowdfunding suffers from a continuous rise in failure rates, the aim of this article is to contribute to the research concerning success factors in reward-based crowdfunding campaigns by focusing on signaling theory. Based on data retrieved from the crowdfunding platform Kickstarter, our results indicate that social ties, investment preparation and presentation, the supply of multiple rewards as well as endeavors to communicate and interact with the crowd positively influence the probability of success of a reward-based crowdfunding campaign. In contrast, the funding goal, a campaign’s runtime and the estimated time of delivery for the rewards have a negative impact on the successful completion of a campaign.
Similar content being viewed by others
Notes
Based on the conversion rates of 13 October 2014 and 14 October 2014.
Following terms and symbols were looked upon for the filtering: Facebook, LinkedIn, Twitter, YouTube, Twitch, Flickr, Tremblor, Imbd, Soundcloud, iTunes, Vimeo, Instagram, WordPress, BlogSpot, Myspace, Deviantart, about.me, etsy, @, Wikimedia, Wikipedia, Bandcamp, Reverbnation, Blog, youtu.be, Google, google.com, plus.google, docs.google, picasaweb.google, profiles.google, Aboutme, bit.ly, user,/profile, Reddit, Yahoo, Amazon.
Where the notations are: b = Payment amount for the reward level; L (b) = Delivery time for amount b; P (b) = Willingness to pay amount b.
References
Agrawal, A., Catalini, C., & Goldfarb, A. (2011). Friends, family, and the flat world: The geography of crowdfunding. NBER Working Paper 16820. Cambridge.
Agrawal, A., Catalini, C., & Goldfarb, A. (2014). Some simple economics of crowdfunding. Innovation Policy and the Economy, 14(1), 63–97.
Amy, L. O., & Dawn, I. (1998). The effect of guarantees on consumers’ evaluation of servicesnull. Journal of Services Marketing, 12(5), 362–378.
Asur, S., & Huberman, B. A. (2010). Predicting the future with social media. In IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT) (pp. 492–499), Los Alamitos
Baddeley, M. (2009). Herding, social influence and economic decision-making: socio-psychological and neuroscientific analyses. Philosophical Transactions of the Royal Society of London B: Biological Sciences, 365(1538), 281–290.
Bansal, H. S., & Voyer, P. A. (2000). Word-of-mouth processes within a services purchase decision context. Journal of Service Research, 3(2), 166–177.
Beaulieu, T., Sarker, S., & Sarker, S. (2015). A conceptual framework for understanding crowdfunding. Communications of the Association for Information Systems, 37(1), 1–31.
Belleflamme, P., Lambert, T., & Schwienbacher, A. (2010). Crowdfunding: An industrial organization perspective. In workshop “digital business models: Understanding strategies”, Paris, Frankreich
Belleflamme, P., Lambert, T., & Schwienbacher, A. (2013). Individual crowdfunding practices. Venture Capital, 15(4), 313–333.
Brock, T. C. (1968). Implications of commodity theory for value change. In A. G. Greenwald, T. C. Brock, & T. M. Ostrom (Eds.), Psychological foundations of attitudes (pp. 243–275). New York: Academic.
Burtch, G., Ghose, A., & Wattal, S. (2012). An empirical examination of the antecedents and consequences of investment patterns in crowd-funded markets. SSRN Electronic Journal.
Burtch, G., Ghose, A., & Wattal, S. (2013). An empirical examination of the antecedents and consequences of investment patterns in crowd-funded markets. Information Systems Research, 24, 499–519.
Carr, S. (2013). Collective action and the financing of innovation: Evidence from crowdfunding. Darden Business School Working Paper No. 2450510. http://dx.doi.org/10.2139/ssrn.2450510. Accessed 21 Aug 2015.
Chen, Y.-H., Hsu, I. C., & Lin, C.-C. (2010). Website attributes that increase consumer purchase intention: A conjoint analysis. Journal of Business Research, 63(9–10), 1007–1014.
Chen, X. P., Yao, X., & Kotha, S. (2009). Entrepreneur passion and preparedness in business plan presentations: A persuasion analysis of venture capitalists’ funding decisions. Academy of Management Journal, 52(1), 199–214.
Cholakova, M., & Clarysse, B. (2015). Does the possibility to make equity investments in crowdfunding projects crowd out reward-based investments? Entrepreneurship Theory and Practice, 39(1), 145–172.
Clark, C. (2008). The impact of entrepreneurs’ oral ‘pitch’ Presentation skills on business angels’ initial screening investment decisions. Venture Capital, 10(3), 257–279.
Colombo, M. G., Franzoni, C., & Rossi-Lamastra, C. (2015). Internal social capital and the attraction of early contributions in crowdfunding. Entrepreneurship Theory and Practice, 39(1), 75–100.
Connelly, B. L., Certo, S. T., Ireland, R. D., & Reutzel, C. R. (2011). Signaling theory: A review and assessment. Journal of Management, 37(1), 39–67.
Cordova, A. J. D., & Gianfrate, G. (2013). The bearable lightness of crowdfunding: Evidences from technology projects. In 4th European Conference on corporate R&D and innovation, Sevilla
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900.
Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship quality in services selling: an interpersonal influence perspective. Journal of Marketing, 54(3), 68–81.
Cumming, D. J., Leboeuf, G., & Schwienbacher, A. (2014). Crowdfunding models: Keep-it-all vs. all-or-nothing. SSRN Electronic Journal
Dichter, E. (1966). How word-of-mouth advertising works. Harvard Business Review, 44(6), 147–166.
Drake, J. R., Hall, D. J., Cegielski, C., & Byrd, T. A. (2015). An exploratory look at early online auction decisions: Extending signal theory. Journal of Theoretical and Applied Electronic Commerce Research, 10(1), 35–48.
Draper, N. R., & Smith, H. (2014). Applied regression analysis (Wiley series in probability and statistics). New York: Wiley.
East, R., Hammond, K., & Lomax, W. (2008). Measuring the impact of positive and negative word of mouth on brand purchase probability. International Journal of Research in Marketing, 25(3), 215–224.
Flanagin, A. J., Metzger, M. J., Pure, R., Markov, A., & Hartsell, E. (2014). Mitigating risk in ecommerce transactions: perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention. Electronic Commerce Research, 14(1), 1–23.
Fromkin, H. L. (1970). Effects of experimentally aroused feelings of undistinctiveness upon valuation of scarce and novel experiences. Journal of Personality and Social Psychology, 16(3), 521–529.
Frydrych, D., Bock, A. J., Kinder, T., & Koeck, B. (2014). Exploring entrepreneurial legitimacy in reward-based crowdfunding. Venture Capital, 16(3), 247–269.
Gefen, D., Karahanna, E., & Straub, D. W. (2003). Trust and TAM in online shopping: An integrated model. MIS Quarterly, 27(1), 51–90.
Gefen, D., & Straub, D. W. (2004). Consumer trust in B2C e-commerce and the importance of social presence: Experiments in e-products and e-services. Omega, 32(6), 407–424.
Giudici, G., Guerini, M., & Rossi Lamastra, C. (2013). Why crowdfunding projects can succeed: The role of proponents’ individual and territorial social capital. http://dx.doi.org/10.2139/ssrn.2255944. Accessed 19 Aug 2015.
Gregg, D. G., & Walczak, S. (2010). The relationship between website quality, trust and price premiums at online auctions. Electronic Commerce Research, 10(1), 1–25.
Hahn, J., & Lee, G. (2013) Archetypes of crowdfunders’ backing behaviors and the outcome of crowdfunding efforts: An exploratory analysis of kickstarter. In Conference on Information Systems and Technology (CIST 2013).
Hair, J. F. (2006). Multivariate data analysis. Upper Saddle River, NJ: Pearson Prentice Hall.
Hazen, T. L. (2012). Crowdfunding or fraudfunding? social networks and the securities laws—Why the specially tailored exemption must be conditioned on meaningful disclosure. North Carolina Law Review, 90(5), 1735–1770.
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004). Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the internet? Journal of Interactive Marketing, 18(1), 38–52.
Herbig, P., & Milewicz, J. (1993). The relationship of reputation and credibility to brand success. Journal of Consumer Marketing, 10(3), 18–24.
Herr, P. M., Kardes, F. R., & Kim, J. (1991). Effects of word-of-mouth and product-attribute information of persuasion: An accessibility-diagnosticity perspective. Journal of Consumer Research, 17(4), 454–462.
Hui, J. S., Gerber, E. M., & Gergle, D. (2014). Understanding and Leveraging Social Networks for Crowdfunding. In CHI ‘14 Extended Abstracts on Human Factors in Computing Systems, Toronto
Jansen, B. J., Zhang, M., Sobel, K., & Chowdury, A. (2009). Twitter power: Tweets as electronic word of mouth. Journal of the American Society for Information Science and Technology, 60(11), 2169–2188.
Jiang, Z., & Benbasat, I. (2007). Investigating the influence of the functional mechanisms of online product presentations. Information Systems Research, 18(4), 454–470.
Jiang, Z., Wang, W., & Benbasat, I. (2005). Multimedia-based interactive advising technology for online consumer decision support. Communication of the ACM, 48(9), 93–98.
Johan, Å., & Nahid, S. (2000). The role of human web assistants in e-commerce: An analysis and a usability study. Internet Research, 10(2), 114–125.
Kickstarter.com (2011). Kickstarter blog: shortening the maximum project length. Accessed August 18, 2015. https://www.kickstarter.com/blog/shortening-the-maximum-project-length
Kickstarter.com (2015). Kickstarter blog: data. Accessed August 20, 2015 https://www.kickstarter.com/blog/categories/data?ref=blog-p1
Kickstarter.com (2016). Staff picked. Accessed February 14, 2016 from https://www.kickstarter.com/discover/recommended?ref=home_staff_picks
Kickstarter.com (2016). BULLET | World’s Smallest LED Flashlight. Accessed February 14, 2016 from https://www.kickstarter.com/projects/bullet/bullet-worlds-smallest-led-flashlight?lang=de
Kuppuswamy, V., & Bayus, B. L. (2013). Crowdfunding creative ideas: The dynamics of project backers in kickstarter. UNC Kenan-Flagler Research Paper No. 2013–15. https://ssrn.com/abstract=2234765. Accessed 21 Aug 2015.
Leclerc, F., Schmitt, B. H., & Dubé, L. (1995). Waiting time and decision making: is time like money? Journal of Consumer Research, 22(1), 110–119.
Leite, P., & Moutinho, N. (2012). Innovation through crowdfunding: A quantitative and qualitative analysis of kickstarter. In 13te internationalen CINet Konferenz: Continuous Innovation Across Boundaries
Lim, E., Tan, C.-W., Seo, D., Cyr, D., & de Vries, K. (2013). An empirical investigation of the impact of online product presentation on hedonic web shopping. Milan: Special Interest Group on Human Computer Interaction (SIGHCI).
Lin, X., Featherman, M., & Brooks, S. L. (2013). Factors affecting online consumer’s behavior: An investigation across gender. In proceedings of the nineteenth americas conference on information systems, Chicago
Lindgaard, G., Fernandes, G., Dudek, C., & Brown, J. (2006). Attention web designers: You have 50 milliseconds to make a good first impression! Behaviour & Information Technology, 25(2), 115–126.
Marom, D., & Sade, O. (2013). Are the life and death of a young start-up indeed in the power of the tongue? lessons from online crowdfunding pitches. SSRN Electronic Journal
Martens, M. L., Jennings, J. E., & Jennings, P. D. (2007). Do the stories they tell get them the money they need? The role of entrepreneurial narratives in resource acqisition. Academy of Management Journal, 50(5), 1107–1132.
Mason, C. M., & Harrison, R. T. (2004). Improving access to early stage venture capital in regional economies: A new approach to investment readiness. Local Economy, 19(2), 159–173.
Massolution (2015). 2015CF Crowdfunding industry report. Accessed November 24, 2015. http://reports.crowdsourcing.org/index.php?route=product/product&product_id=54
Mavlanova, T., Benbunan-Fich, R., & Koufaris, M. (2012). Signaling theory and information asymmetry in online commerce. Information & Management, 49(5), 240–247.
Menard, S. (2002). Applied logistic regression analysis (applied logistic regression analysis). Thousand Oaks: SAGE Publications.
Meyer, J., Gremler, D. D., & Hogreve, J. (2014). Do service guarantees guarantee greater market value? Journal of Service Research, 17(2), 150–163.
Mitra, T., & Gilbert, E. (2014). The language that gets people to give. In Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing (pp. 49–61), San Francisco
Mollick, E. (2014). The dynamics of crowdfunding: an exploratory study. Journal of Business Venturing, 29(1), 1–16.
Moss, T. W., Neubaum, D. O., & Meyskens, M. (2015). The effect of virtuous and entrepreneurial orientations on microfinance lending and repayment: A signaling theory perspective. Entrepreneurship Theory and Practice, 39(1), 27–52.
Mowen, J. C., & Mowen, M. M. (1991). Time and outcome valuation: implications for marketing decision making. Journal of Marketing, 55(4), 54–62.
Mullen, B., & Johnson, C. (1990). The psychology of consumer behavior. Hillsdale: Lawrence Erlbaum Associates Inc.
Murray, K. B., & Häubl, G. (2008). Interactive consumer decision aids. In B. Wierenga (Ed.), Handbook of marketing decision models (pp. 55–79). New York: Springer.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. The Academy of Management Review, 23(2), 242–266.
Ndofor, H. A., & Levitas, E. (2004). Signaling the strategic value of knowledge. Journal of Management, 30(5), 685–702.
O’Keefe, R. M., & McEachern, T. (1998). Web-based customer decision support systems. Communication of the ACM, 41(3), 71–78.
Palmer, J. W. (2002). Web site usability, design, and performance metrics. Information Systems Research, 13(2), 151–167.
Patton, M. A., & Jøsang, A. (2004). Technologies for trust in electronic commerce. Electronic Commerce Research, 4(1–2), 9–21.
Phlips, L. (1983). The economics of price discrimination. Cambridge: Cambridge University Press.
Pingjun, J., & Bert, R. (2005). Customer intention to return online: Price perception, attribute-level performance, and satisfaction unfolding over time. European Journal of Marketing, 39(1/2), 150–174.
Pitschner, S., & Pitschner-Finn, S. (2014). Non-profit differentials in crowd-based financing: Evidence from 50,000 campaigns. Economics Letters, 123(3), 391–394.
Qiu, C. (2013). Issues in crowdfunding: theoretical and empirical investigation on kickstarter. http://dx.doi.org/10.2139/ssrn.2345872. Accessed 20 Aug 2015.
Ranganathan, C., & Ganapathy, S. (2002). Key dimensions of business-to-consumer web sites. Information & Management, 39(6), 457–465.
Rao, H., Xu, A., Yang, X., & Fu, W.-T. (2014). Emerging dynamics in crowdfunding campaigns. In social computing, behavioral-cultural modeling and prediction (Vol. 8393, pp. 333–340), Washington, DC
Riegner, C. (2007). Word of mouth on the web: the impact of web 2.0 on consumer purchase decisions. Journal of Advertising Research, 47(4), 436.
Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170.
Sotiriadis, M. D., & Zyl, C. V. (2013). Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists. Electronic Commerce Research, 13(1), 103–124.
Spence, M. (1973). Job market signaling. The Quarterly Journal of Economics, 87(3), 355–374.
Spence, M. (2002). Signaling in retrospect and the informational structure of markets. The American Economic Review, 92(3), 434–459.
Steuer, J. (1992). Defining virtual reality: dimensions determining telepresence. Journal of Communication, 42(4), 73–93.
Stock, A., & Balachander, S. (2005). The making of a “Hot Product”: A signaling explanation of marketers’ scarcity strategy. Management Science, 51(8), 1181–1192.
Taylor, S. E., & Brown, J. D. (1994). Positive illusions and well-being revisited: Separating fact from fiction. Psychological Bulletin, 116(1), 21–27.
Thirumalai, S., & Sinha, K. K. (2011). Customization of the online purchase process in electronic retailing and customer satisfaction: an online field study. Journal of Operations Management, 29(5), 477–487.
Tirdatov, I. (2014). Web-based crowd funding: rhetoric of success. Technical Communication, 61(1), 3–24.
Verhagen, T., Meents, S., & Tan, Y.-H. (2006). Perceived risk and trust associated with purchasing at electronic marketplaces. European Journal of Information Systems, 15(6), 542–555.
Wan, W. W. N., Luk, C.-L., Fam, K.-S., Wu, P., & Chow, C. W. C. (2012). Interpersonal relationship, service quality, seller expertise: How important are they to adolescent consumers? Psychology & Marketing, 29(5), 365–377.
Wash, R., & Solomon, J. (2014). Coordinating donors on crowdfunding websites. In 17th ACM conference on computer supported cooperative work and social computing (CSCW 2014) (pp. 38–48). Vancouver, BC
Wells, J. D., Valacich, J. S., & Hess, T. J. (2011). What signal are you sending? How website quality influences perceptions of product quality and purchase intentions. MIS Quarterly, 35(2), 373–396.
Xu, A., Yang, X., Rao, H., Fu, W.-T., Huang, S.-W., & Bailey, B. P. (2014). Show me the money! In ACM CHI conference on human factors in computing systems (pp. 591–600), Toronto, Canada
Zheng, H., Li, D., Wu, J., & Xu, Y. (2014). The role of multidimensional social capital in crowdfunding: A comparative study in China and US. Information & Management, 51(4), 488–496.
Zvilichovsky, D., Inbar, Y., & Barzilay, O. (2013). Playing both sides of the market: Success and reciprocity on crowdfunding platforms. In 34th international conference on information systems (ICIS 2013). Milan, Italy.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Kunz, M.M., Bretschneider, U., Erler, M. et al. An empirical investigation of signaling in reward-based crowdfunding. Electron Commer Res 17, 425–461 (2017). https://doi.org/10.1007/s10660-016-9249-0
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10660-016-9249-0