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Ubiquitous enterprise service adaptations based on contextual user behavior

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Abstract

Recent advances in mobile technologies and infrastructures have created the demand for ubiquitous access to enterprise services from mobile handheld devices. Further, with the invention of new interaction devices, the context in which the services are being used becomes an integral part of the activity carried out with the system. Traditional human–computer interface (HCI) theories are now inadequate for developing these context-aware applications, as we believe that the notion of context should be extended to different categories: computing contexts, user contexts, and physical contexts for ubiquitous computing. This demands a new paradigm for system requirements elicitation and design in order to make good use of such extended context information captured from mobile user behavior. Instead of redesigning or adapting existing enterprise services in an ad hoc manner, we introduce a methodology for the elicitation of context-aware adaptation requirements and the matching of context-awareness features to the target context by capability matching. For the implementation of such adaptations, we propose the use of three tiers of views: user interface views, data views, and process views. This approach centers on a novel notion of process views to ubiquitous service adaptation, where mobile users may execute a more concise version or modified procedure of the original process according to their behavior under different contexts. The process view also serves as the key mechanism for integrating user interface views and data views. Based on this model, we analyze the design and implementation issues of some common ubiquitous access situations and show how to adapt them systematically into a context-aware application by considering the requirements of a ubiquitous enterprise information system.

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Author information

Authors and Affiliations

  1. Department of Computer Science and Engineering, Hong Kong University of Science and Technology, Kowloon, Hongkong

    Dan Hong, Vincent Y. Shen & S. C. Cheung

  2. Dickson Computer Systems, 7A Victory Avenue, Kowloon, Hongkong

    Dickson K. W. Chiu

  3. Department of Marketing & Communications, Athens University of Economics & Business, Athens, Greece

    Eleanna Kafeza

Authors
  1. Dan Hong
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  2. Dickson K. W. Chiu
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  3. Vincent Y. Shen
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  4. S. C. Cheung
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  5. Eleanna Kafeza
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Corresponding author

Correspondence to Dan Hong.

Additional information

A preliminary and short version of this paper appears in the Tenth IEEE International EDOC conference (EDOC 2006). The work was partially supported by a grant from the Research Grants Council of Hong Kong (Project No. HKUST6167/04E).

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Hong, D., Chiu, D.K.W., Shen, V.Y. et al. Ubiquitous enterprise service adaptations based on contextual user behavior. Inf Syst Front 9, 343–358 (2007). https://doi.org/10.1007/s10796-007-9039-2

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  • DOI: https://doi.org/10.1007/s10796-007-9039-2

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