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Examining structural, perceptual, and attitudinal influences on the quality of information sharing in collaborative technology use

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Abstract

Using collaborative technologies to improve collaborative work is a long-term concern because of over-expected barriers in the implementation. The “quality of information sharing” is a group-level construct for assessing the outcome of collaborative technology use in collaborative work. However, few studies have addressed this informational influence. We propose a research model, grounded in interactivity and fit-appropriation theories, to examine structural, perceptual, and attitudinal influences on the quality of information sharing. Particularly, we incorporate task complexity into this model to examine the direct and interaction effects on collaborative technology use. We empirically test the model by examining the use of Lotus Notes at offices. The empirical results show that structural and perceptual factors have distinct effects on fit and appropriation attitudes, which indirectly or directly determine the quality of information sharing. We also discuss the academic and managerial implications of the research findings.

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Acknowledgments

The authors would like to thank the four anonymous referees for their valuable comments and suggestions on earlier versions of this paper. This research received partial financial support from The Hong Kong Polytechnic University under project no. J-BB7N.

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Authors and Affiliations

  1. Department of Information Management, Hsuan Chuang University, Taiwan, Republic of China

    Hung-pin Shih

  2. Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong, People’s Republic of China

    Kee-hung Lai & T. C. E. Cheng

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  1. Hung-pin Shih
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Appendix A. Theoretical constructs and measurement items

Appendix A. Theoretical constructs and measurement items

1.1 Horizontal communication (HC)

  • HC1 Using Notes enables me to communicate collaborative work with co-workers

  • HC2 Using Notes enables me to communicate collaborative work with other members

  • HC3 Using Notes enables me to communicate collaborative work with other colleagues

1.2 Vertical communication (VC)

  • VC1 Using Notes enables me to communicate collaborative work with my supervisor

  • VC2 Using Notes enables me to report my collaborative work to my supervisor

1.3 Personal involvement (PI)

I feel the use of Notes for collaborative work is:

  • PI1 Unimportant/Important

  • PI2 Not Needed/Needed

  • PI3 Nonessential/Essential

  • PI4 Trivial/Fundamental

1.4 Perceived compatibility (PCOM)

  • PCOM1 Using Notes is compatible with the communication and coordination of collaborative work

  • PCOM2 Using Notes is completely compatible with my work needs in communication and coordination

  • PCOM3 Using Notes fits well with the communication and coordination needs in collaborative work

  • PCOM4 Using Notes fits my work style in communication and coordination

1.5 Coordination visibility (CV)

  • CV1 Using Notes enables me to see the coordination process of collaborative work

  • CV2 Using Notes enables me to see the coordination outcome of collaborative work

  • CV3 Using Notes enables me to understand the work flow of collaborative work

1.6 Quality of information sharing (QIS)

  • QIS1 I feel good to use Notes to share timely information with others in collaborative work

  • QIS2 I feel good to use Notes to share requisite information with others in collaborative work

  • QIS3 I feel good to use Notes to share useful information with others in collaborative work

1.7 Task complexity (TC)

  • TC1 The sequence of activities required to accomplish my collaborative work is

    • (1) Highly certainty… (7) Highly uncertainty

  • TC2 Predicting the results of the activities in my collaborative work is

    • (1) Very easy … (7) Very difficult

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Shih, Hp., Lai, Kh. & Cheng, T.C.E. Examining structural, perceptual, and attitudinal influences on the quality of information sharing in collaborative technology use. Inf Syst Front 17, 455–470 (2015). https://doi.org/10.1007/s10796-013-9429-6

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