Abstract
This study aims to verify the effects of IT governance (ITG) institutionalization on civil servants’ behavior. The general assumption is that ITG institutionalization exerts a positive effect on behavior, provided the ITG legitimation process enhances the perception of organizational justice since transparency and equity increases. Organizational citizenship behavior (OCB) was used to understand individuals’ behavior, which describes individuals’ voluntary commitment in organizations that is not necessarily part of their contractual tasks but is essential to reach the organizational goals. In order to achieve the objective, a multi-method study was developed and operationalized in the context of a diverse range of public organizations in Rio Grande do Sul State Government in Brazil. A theoretical-empirical model was created based on literature, focus group, and interviews. A descriptive-confirmative study was operationalized through a survey with 173 Brazilian civil servants. A questionnaire was developed and validated. All hypotheses were confirmed through a partial least squares structural equation modeling (PLS-SEM) data analysis. The main theoretical contribution is the development of an ITG framework and the demonstration of a positive and significant relationship with the OCB construct. The main finding is that individual behavioral changes are encouraged by ITG institutionalization.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Al Qassimi, N., & Rusu, L. (2015). IT Governance in a public organization in a developing Country: A Case Study of a Governmental Organization. In Procedia Computer Science. https://doi.org/10.1016/j.procs.2015.08.541.
Bardin, L. (2015). Análise de conteúdo (Edição revista e actualizada). Lisboa: Edições 70. https://doi.org/10.1017/CBO9781107415324.004.
Barnard, C. I. (1938). The functions of the executive. The Academy of Management Review., 11, 456. https://doi.org/10.2307/258476.
Bradley, R. V., Byrd, T. A., Pridmore, J. L., Thrasher, E., Pratt, R. M. E., & Mbarika, V. W. A. (2012). An empirical examination of antecedents and consequences of IT governance in US hospitals. Journal of Information Technology., 27, 156–177. https://doi.org/10.1057/jit.2012.3.
Brief, A. P., & Motowidlo, S. (1986). Prosocial organisation Behaviours. Academy of Management Review., 11, 710–725.
Campbell, J., McDonald, C., & Sethibe, T. (2015). Public and private sector IT Governance: Identifying Contextual Differences. Australasian Journal of Information Systems. https://doi.org/10.3127/ajis.v16i2.538.
Chin, W. W. (1998). The partial least squares approach for structural equation modeling. Modern Methods for Business Research, 41, 327–335. https://doi.org/10.1016/j.aap.2008.12.010.
Cunha, M. P., Rego, A., & Clegg, S. R. (2010). Obedience and Evil: From Milgram and Kampuchea to Normal Organizations. Journal of Business Ethics. https://doi.org/10.1007/s10551-010-0510-5.
da Cunha, M. A. V. C., & de Mello Miranda, P. R. (2013). O uso de TIC pelos governos: uma proposta de agenda de pesquisa a partir da produção acadêmica e da prática nacional. Organizações & Sociedade., 20, 543–566. https://doi.org/10.1590/s1984-92302013000300010.
De Haes, S., & Van Grembergen, W. (2009a). An exploratory study into IT Governance implementations and its impact on business/IT alignment. Information Systems Management., 26, 123–137. https://doi.org/10.1080/10580530902794786.
De Haes, S., & Van Grembergen, W. (2009b). Enterprise Governance of Information Technology. Enterprise Governance of information technology. https://doi.org/10.1007/978-0-387-84882-2.
Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement Error: Algebra and Statistics. Journal of Marketing Research. https://doi.org/10.2307/3150980.
Goeken, M., Klaus Schoo, bundesbankde, Rischbeck, T., Gräff, U., Adam Albayrak Hochschule Harz, C., Puchan, J., et al. (2017). StratIT – A framework describing the contents of IT strategies StratIT – A framework describing the contents of IT strategies. Background and Approach. Twenty-third Americas Conference on Information Systems.
Goldkuhl, G. (2016). E-government design research: Towards the policy-ingrained IT artifact. Government Information Quarterly., 33, 444–452. https://doi.org/10.1016/j.giq.2016.05.006.
Goodman, S. A., & Svyantek, D. J. (1999). Person-organization fit and contextual Performance: Do Shared Values Matter. Journal of Vocational Behavior. https://doi.org/10.1006/jvbe.1998.1682.
Graham, J. W. (1991). An essay on organizational citizenship behavior. Employee Responsibilities and Rights Journal., 4, 249–270. https://doi.org/10.1007/BF01385031.
Grant, G., & Tan, F. B. (2013). Governing IT in inter-organizational relationships: Issues and future research. European Journal of Information Systems., 22, 493–497. https://doi.org/10.1057/ejis.2013.21.
Hair, F. J., Jr., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM). European Business Review, 26, 106–121. https://doi.org/10.1108/ebr-10-2013-0128.
Hassard, J. (1991). Multiple paradigms and organizational Analysis: A Case Study. Organization Studies. https://doi.org/10.1177/017084069101200206.
Hodson, G., & Costello, K. (2007). Interpersonal disgust, ideological orientations, and dehumanization as predictors of intergroup attitudes. Psychological Science, 18, 691–698. https://doi.org/10.1111/j.1467-9280.2007.01962.x.
Huang, R., Zmud, R. W., & Price, R. L. (2010). Influencing the effectiveness of IT governance practices through steering committees and communication policies. European Journal of Information Systems., 19, 288–302. https://doi.org/10.1057/ejis.2010.16.
ICTGP-RS - ICT Governance Police, Rio Grande do Sul State (2018). Retrieved October 1, 2018, from www.tic.rs.gov.br/institui-a-politica-de-tic-rs.
ISO. (2008). Corporate governance of information technology. International Standard ISO/IEC 38500.
Jacobson, D. D. (2009). Revisiting IT governance in the light of institutional theory. In Proceedings of the 42nd Annual Hawaii International Conference on System Sciences, HICSS. https://doi.org/10.1109/HICSS.2009.374.
Juiz, C., & Toomey, M. (2015). To govern IT, or not to govern IT? Communications of the ACM., 58, 58–64. https://doi.org/10.1145/2656385.
Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good Governance principles for the public sector in information technology Governance frameworks. Open Journal of Accounting., 03, 9–27. https://doi.org/10.4236/ojacct.2014.31003.
Katz, D., & Kahn, R. L. (1978a). Organizations and the system concept. Classics of organization theory., 80, 480. https://doi.org/10.2307/1420399.
Katz, D., & Kahn, R. L. (1978b). The social psychology of organizations (Chapter 10). In The Social Psychology of Organizations.
Koufteros, X. A. (1999). Testing a model of pull production: A paradigm for manufacturing research using structural equation modeling. Journal of Operations Management., 17, 467–488. https://doi.org/10.1016/S0272-6963(99)00002-9.
Luciano, E., Wiedenhöft, G., Macadar, M., & Santos, F. (2016). Information technology governance adoption: Understanding its expectations through the lens of organizational citizenship. International Journal of IT/Business Alignment and Governance., 7, 22–32. https://doi.org/10.4018/IJITBAG.2016070102.
Lunardi, G. L., Maçada, A. C. G., Becker, J. L., & Van Grembergen, W. (2016). Antecedents of IT Governance Effectiveness: An Empirical Examination in Brazilian Firms. Journal of Information Systems. https://doi.org/10.2308/isys-51626.
Meijer, A., & Bolívar, M. P. R. (2016). Governing the smart city: A review of the literature on smart urban governance. International Review of Administrative Sciences., 82, 392–408. https://doi.org/10.1177/0020852314564308.
Organ, D. W. (1997). Organizational citizenship behavior: It’s construct clean-up time. Human Performance., 10, 85–97. https://doi.org/10.1207/s15327043hup1002_2.
Orlikowski, W. J. (2001). Technology and institutions: What can research on information technology and research on organisations learn from each other? MIS Quarterly., 25, 145. https://doi.org/10.2307/3250927.
Pearce, J. L., & Gregersen, H. B. (1991). Task interdependence and Extrarole Behavior: A Test of the Mediating Effects of Felt Responsibility. Journal of Applied Psychology. https://doi.org/10.1037/0021-9010.76.6.838.
Pereira, G. V., Luciano, E. M., Macadar, M. A., & Marques Daniel, V. (2013). Information technology Governance practices adoption through an institutional perspective: The perception of Brazilian and American CIOs. In Proceedings of the Annual Hawaii International Conference on System Sciences. https://doi.org/10.1109/HICSS.2013.276.
Pereira, G. V., Macadar, M. A., Luciano, E. M., & Testa, M. G. (2017). Delivering public value through open government data initiatives in a Smart City context. Information Systems Frontiers., 19, 213–229. https://doi.org/10.1007/s10796-016-9673-7.
Picazo-Vela, S., Gutiérrez-Martínez, I., & Luna-Reyes, L. F. (2012). Understanding risks, benefits, and strategic alternatives of social media applications in the public sector. Government Information Quarterly., 29, 504–511. https://doi.org/10.1016/j.giq.2012.07.002.
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management., 26, 513–563. https://doi.org/10.1177/014920630002600307.
Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2015). A meta-analysis of existing research on citizen adoption of e-government. Information Systems Frontiers., 17, 547–563. https://doi.org/10.1007/s10796-013-9431-z.
Rego, A. (2002). Comportamentos de cidadania dos professores universitários: Um construto com promissora infância. Revista Psicologia: Organizações e Trabalho, 2(1), 63-91.
Rego, A., & Cunha, M. P. E. (2008). Organisational citizenship behaviours and effectiveness: An empirical study in two small insurance companies. Service Industries Journal., 28, 541–554. https://doi.org/10.1080/02642060801917695.
Rego, A., & Cunha, M. P. e. (2010). Organisational justice and citizenship behaviors: A study in the portuguese cultural context. Applied Psychology., 59, 404–430. https://doi.org/10.1111/j.1464-0597.2009.00405.x.
Ringle, C. M., Da Silva, D., & Bido, D. D. S. (2014). Structural equation modeling with the Smartpls. Revista Brasileira de Marketing., 13, 56–73. https://doi.org/10.5585/remark.v13i2.2717.
Rodriguez, C. L., Diniz, E. H., & Ferrer, F. (2007). Governmental influence and institutional strategies of innovation diffusion in emerging economies [Influência governamental e estratégias institucionais na difusão de inovações em economias emergentes]. RAE Revista de Administracao de Empresas.
Romanelli, E., Powell, W. W., & DiMaggio, P. J. (1992). The new institutionalism in organizational analysis. The Academy of Management Review., 17, 612. https://doi.org/10.2307/258726.
Sambamurthy, V., & Zmud, R. (1999). Arrangements for information technology Governance: A theory of multiple contingencies. Management Information Systems Quarterly, 23(2), 261–290. https://doi.org/10.2307/249754.
Sanchez, G. (2013). PLS path modeling with R. Trowchez editions. Berkeley, 2. Doi:Citeulike-article-id:13341888.
Sarstedt, M., Ringle, C. M., & Hair, J. F. (2014). PLS-SEM: Looking Back and moving forward. Long Range Planning., 47, 132–137. https://doi.org/10.1016/j.lrp.2014.02.008.
Schein, E. H. (1999). The corporate culture survival guide. Sloan Management Review., 27. https://doi.org/10.1108/EUM0000000000024.
Scholl, H. J., & Alawadhi, S. (2016). Creating smart Governance: The key to radical ICT overhaul at the City of Munich. Information Polity. https://doi.org/10.3233/IP-150369.
Scott, R. W. (2008a). Institutions and organizations ideas and interests. Journal of Chemical Information and Modeling., 15, 473–474. https://doi.org/10.1016/S0263-2373(97)89895-7.
Scott, W. R. (2008b). Approaching adulthood: The maturing of institutional theory. Theory and Society., 37, 427–442. https://doi.org/10.1007/s11186-008-9067-z.
Siqueira, M. M. M. (1995). Antecedentes de comportamentos de cidadania organizacional: a análise de um modelo pós-cognitivo. Instituto de Psicologia.
Siqueira, M. M. M. (2003). Proposição e Análise de um Modelo para Comportamentos de Cidadania Organizacional. RAC., 7, 165–184. https://doi.org/10.1590/S1415-65552003000500009.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology., 68, 653–663. https://doi.org/10.1037/0021-9010.68.4.653.
Tiwana, A., & Kim, S. K. (2015). Discriminating IT governance. Information Systems Research., 26, 656–674. https://doi.org/10.1287/isre.2015.0591.
Tiwana, A., Konsynski, B., & Venkatraman, N. (2014). Special issue: Information technology and organizational Governance: The IT Governance Cube. Journal of Management Information Systems. doi:https://doi.org/10.2753/mis0742-1222300301.
Tonelli, A. O., de Souza Bermejo, P. H., Aparecida dos Santos, P., Zuppo, L., & Zambalde, A. L. (2017). It governance in the public sector: A conceptual model. Information Systems Frontiers., 19, 593–610. https://doi.org/10.1007/s10796-015-9614-x.
United Nations, UN. (2014). United Nations E-Government Survey 2014: E-Government for the Future We Want. United Nations E-Government Publications, New York. http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2014-Survey/E-Gov_Complete_Survey-2014.pdf
Van Grembergen, W., De Haes, S., & Guldentops, E. (2011). Structures, Processes and Relational Mechanisms for IT Governance. In Strategies for Information Technology Governance. doi:https://doi.org/10.4018/978-1-59140-140-7.ch001.
Venkatesh, V., Brown, S. A., & Bala, H. (2013). Bridging the qualitative-quantitative divide: Guidelines for conducting mixed methods research in information systems. MIS Quartely. https://doi.org/10.25300/MISQ/2013/37.1.02.
Walsham, G. (2001). Making a world of difference: IT in a global context (p. 46). Chichester: Wiley.
Weill, P., & Ross, J. W. (2004). How top performers manage IT decisions rights for superior results. IT Governance, (Harvard Business School press Boston, Massachusetts), 1–10. https://doi.org/10.2139/ssrn.664612.
Yildiz, M. (2007). E-government research: Reviewing the literature, limitations, and ways forward. Government Information Quarterly., 24, 646–665. https://doi.org/10.1016/j.giq.2007.01.002.
Acknowledgements
The authors want to thank the two anonymous reviewers for their insightful and constructive feedback.
Author information
Authors and Affiliations
Corresponding author
Additional information
Publisher’s Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Wiedenhöft, G.C., Luciano, E.M. & Pereira, G.V. Information Technology Governance Institutionalization and the Behavior of Individuals in the Context of Public Organizations. Inf Syst Front 22, 1487–1504 (2020). https://doi.org/10.1007/s10796-019-09945-7
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10796-019-09945-7