Abstract
This analysis investigates what patients and practitioners can do to improve their interactive communications to achieve optimal patient-centric (PC) care. One goal of this clinical practice approach is to improve patient satisfaction, compliance, and outcomes. The mutual responsibilities required of both the patients and practitioners to attain PC care are discussed. Innovative, information technology techniques in the healthcare environment in general and in care delivery in particular are explored. Practitioner-to-patient encouragement vis-à-vis self education on their conditions is also provided.
Similar content being viewed by others
References
Audet, A., Davis, K., and Schoenbaum, S., Adoption of patient-centered care practices by physicians: Results from a national survey. Arch. Intern. Med. 166:754–759, 2006.
Edlin, M., Plans adopt patient-centered approaches to treat rare diseases. Manag. Healthc. Exec. 12:32–36, 2002.
Montreuil, B., and Garon, R., Toward patient-centric and distributed health care delivery networks. Clin Invest. Med. 28:351–352, 2005.
Steinberg, E., Patient-centric communications drive quality, fiscally prudent healthcare decisions. Empl. Benefit Plan Rev. 60:11–13, 2006.
White, E., and Roughan, J., Making disease management patient-centric. Health Manag. Technol. 21:46–54, 2000.
Wright, K., Sparks, L., and O’Hair, D., Health communication in the 21st century. Boston: Blackwell, 2007.
Eichhorst, B., Patient-centric HIS. Health Manag. Technol. 23:40–42, 2002.
Gerteis, M., Edgman-Levitan, S., Daley, J., and Delbanco, T., Through the patient’s eyes: Understanding and promoting patient-centered care. San Francisco: Jossey-Bass, 2002.
Gips, M., Challenges posed by patient-centric care. Secur. Manage. 51:16–18, 2007.
Matusitz, J., and Breen, G., Telemedicine: Its effects on health communication. Health Commun. 21:73–83, 2007.
Institute of Medicine, Crossing the quality chasm: A new health system for the 21st century. Washington, D.C.: National Academy, 2001.
Hernandez, A., Reardon, E., Rust, G., Donovan, P., Greene, L., and Moran, M., The medical home: pathway to patient-centric primary care. Wall Township: Healthcare Intelligence Network, 2007.
Street, R., Active patients as powerful communicators: the linguistic foundation of participation in health care. In: Robinson, W. P., (Ed.), Hand of Language and Social Psychology (pp. 541–560). Chichester: Wiley, 2001.
Capella, J., The management of conversational interaction in adults and infants. In: Knapp, M., and Miller, G., (Eds.), Handbook of Interpersonal Communication (pp. 380–418). Thousand Oaks: Sage, 1985.
Lorig, K., Sobel, D., Stewart, A., Brown, B., Bandura, A., Ritter, P., et al., Evidence suggesting that a chronic disease self-management program can improve health status while reducing hospitalization: A randomized trial. Med. Care. 37:15–14, 1999.
Wagner, E., Grothaus, L., Sandhu, N., Galvin, M., McGregor, M., Artz, K., et al., Chronic care clinics for diabetes in primary care: A system-wide randomized trial. Diabetes Care. 24:695–700, 2001.
Johnson, R., Roter, D., Powe, N., and Cooper, L., Patient race/ethnicity and quality of patient-physician communication during medical visits. Am. J. Public Health. 94:2084–2090, 2004.
Breen, G., and Matusitz, J., An interpersonal examination of telemedicine: applying relevant communication theories. eHealth Int. J. 3:18–23, 2007.
Lee, T., Yeh, Y., Liu, C., and Chen, P., Development and evaluation of a patient-oriented education system for diabetes management. Int. J. Med. Inform. 76:655–663, 2007.
Wan, T., Evidence-based health care management: multivariate modeling approaches. New York: Springer, 2002.
Wilson, P., How to find the good and avoid the bad or ugly: A short guide to tools for rating quality of health information on the internet. Br. Med. J. 324:598–602, 2002.
Golin, C., Dimatteo, M., Duan, N., Leake, B., and Gelberg, L., Impoverished diabetic patients whose doctors facilitate their participation in medical decision making are more satisfied with their care. J. Gen. Intern. Med. 17:857–866, 2002.
Gordon, H., Street, R., Sharf, B., Kelly, P., and Souchek, J., Racial differences in trust and lung cancer patients’ perceptions of physician communication. J. Clin. Oncol. 24:904–909, 2006.
Hall, M., Zheng, B., Dugan, E., Camach, F., Kidd, K., Mishra, A., et al., Measuring patients’ trust in their primary care providers. Med. Care Res. Rev. 59:293–318, 2002.
Kirsch, S., and Lewis, F., Using the world wide web in health-related intervention research. Nursing. 22:8–18, 2004.
Feldstein, P., Health care economics. Boston: Thomson Delmar Learning, 2004.
Delbango, R., Filtering internet sites: the issue of censorship on public internet computers in academic and public libraries on long island. New York: Queens College of the City University of New York, 1998.
Beitman, B., and Nair, J., Self-awareness deficits in psychiatric patients: assessment and treatment. New York: Norton, 2005.
Wan, T., Zhang, N., and Unruh, L., Predictors of resident outcome improvement in nursing homes. West. J. Nursing Res. 28:974–993, 2006.
Wan, T., Nursing care quality in nursing homes: Cross-sectional versus longitudinal analysis. J. Med. Syst. 27:283–295, 2003.
Castle, N., and Engberg, J., Nursing home deficiency citations for medication use. J. Appl. Gerontol. 26:208–232, 2007.
Breen, G., and Zhang, N., Introducing ehealth to nursing homes. J. Med. Syst. 32:187–192, 2008.
Sellnow, D., Confident public speaking. New York: Wadsworth, 2004.
Giles, H., Coupland, J., and Coupland, N., Contexts of accommodation. Cambridge: Cambridge University Press, 1991.
Short, J., Williams, E., and Christie, B., The social psychology of telecommunications. New York: Wiley, 1976.
Berger, C., and Calabrese, R., Some explorations in initial interaction and beyond. Hum. Commun. Theory. 1:99–112, 1975.
Altman, I., and Taylor, D., Social penetration. New York: Holt, Rinehart and Winston, 1973.
Acknowledgement
This research is, in part, supported by the National Institute of Nursing Research, National Institutes of Health under research grant number: R01 NR008226–01A1.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Breen, GM., Wan, T.T.H., Zhang, N.J. et al. Improving Doctor–Patient Communication: Examining Innovative Modalities Vis-à-vis Effective Patient-Centric Care Management Technology. J Med Syst 33, 155–162 (2009). https://doi.org/10.1007/s10916-008-9175-3
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10916-008-9175-3