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Organization’s Quality Maturity as a Vehicle for EHR Success

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Abstract

In health care industry, EHR has been advocated to improve care quality. The journey toward the development and adaptation of EHR should be holistic and integrate all the EHR’s building blocks-health record management, business process improvement (BPI), collaboration and innovation, change management, user governance, etc.—that are intertwined together as like the links of a chain to improve quality of health care services. These cornerstones that shares common features with quality principles will pave the way for implementing EHR. To go along with quality features and take advantage of quality principles namely “quality maturity” builds a solid foundation for adaptation of EHR. Therefore, the recent theories of EHR success go far beyond technical rationales and focus on organizational and managerial factors in quality improvement. The milestone of quality concept in information system success is revealed in Delone and Mclean’s model which launches system quality, information quality, service quality, as distinct elements of the IS success. EHR is a means to an end -to improve quality within enterprises- based on quality approaches. In this regards, more research should be conducted to investigate the relationship between of organization’s quality maturity and EHR development success.

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Authors and Affiliations

  1. Department of Health Information Management, Iran University of Medical Sciences and Health Services, Tehran, Iran

    Zahra Meidani & Farhnaz Sadoughi

  2. Department of Health Care Management, Iran University of Medical Sciences and Health Services, Tehran, Iran

    Mohammad Reza Maleki & Ahmad Barati Marani

  3. Research Centre for Strategic Studies on Health Care, Baqyatallah University of Medical Sciences, Tehran, Iran

    Shahram Tofighi

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  1. Zahra Meidani
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  2. Farhnaz Sadoughi
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Correspondence to Farhnaz Sadoughi.

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Meidani, Z., Sadoughi, F., Maleki, M.R. et al. Organization’s Quality Maturity as a Vehicle for EHR Success. J Med Syst 36, 1229–1234 (2012). https://doi.org/10.1007/s10916-010-9584-y

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