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Rapport–Expectation with a Robot Scale

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Abstract

As interaction with robots grows, humans are expected to develop greater rapport with them. Assuming that such further interaction will fuel developmental research, we developed a psychological scale for measuring rapport called the Rapport–Expectation with a Robot Scale (RERS). From a controlled experiment where human participants interacted with a robot with/without behaviors based on relational strategies, our validation process found the following: (1) our RERS scale had sufficient internal consistency; (2) the robot behaviors, which were based on relational strategies, increased the participants’ RERS scores; and (3) participants who treated the robot as a human—like conversation partner had higher RERS scores than those who did not.

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Acknowledgments

The authors thank Kanako Tomita and Dr. Kotaro Hayashi for their cooperation with the experiment’s conduction. The research was supported in part by the Japan Society for the Promotion of Science, Grants–in–Aid for Scientific Research No. 21118006, 21118008, 21118001, and 25280095

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Authors and Affiliations

  1. Department of Media Informatics, Ryukoku University, 1–5, Yokotani, Seta–Ohe–Cho, Otsu, Shiga, 520-2194, Japan

    Tatsuya Nomura

  2. ATR Intelligent Robotics and Communication Laboratories, 2–2, Hikaridai, Seika–cho, Soraku–gun, Kyoto, 619-0288, Japan

    Takayuki Kanda

Authors
  1. Tatsuya Nomura
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  2. Takayuki Kanda
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Correspondence to Tatsuya Nomura.

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Nomura, T., Kanda, T. Rapport–Expectation with a Robot Scale. Int J of Soc Robotics 8, 21–30 (2016). https://doi.org/10.1007/s12369-015-0293-z

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  • DOI: https://doi.org/10.1007/s12369-015-0293-z

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