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Estimation of Service Quality of a Hospital Information System Using a Service Log

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Abstract

Hospital information has become an intelligence infrastructure in large-scale hospitals, and incremental software development is important for improving service quality. This paper introduces a statistical estimation of a service log to measure the differences between responsive time before and after a new interface has been introduced. The results show that even simple statistical methods can compare system performances using the log recorded in the hospital information system.

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Authors and Affiliations

  1. Institute of Statistical Mathematics, Tachikawa, Tokyo, 190-8562, Japan

    Toshihiko Kawamura

  2. Toshiba Medical Information Systems, Shinagawa, Tokyo, 140-0002, Japan

    Tomohiro Kimura

  3. Department of Medical Informatics, Faculty of Medicine, Shimane University, Izumo, Shimane, 693-8501, Japan

    Shusaku Tsumoto

Authors
  1. Toshihiko Kawamura
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  2. Tomohiro Kimura
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  3. Shusaku Tsumoto
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Correspondence to Toshihiko Kawamura.

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Kawamura, T., Kimura, T. & Tsumoto, S. Estimation of Service Quality of a Hospital Information System Using a Service Log. Rev Socionetwork Strat 8, 53–68 (2014). https://doi.org/10.1007/s12626-014-0044-x

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  • DOI: https://doi.org/10.1007/s12626-014-0044-x

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