Skip to main content
SpringerLink
Log in

BHive: A reference framework for business-driven service design and management

  • Original Articles
  • Published:
Journal of Service Science

Abstract

For business-driven service design and management, this paper outlines a reference framework called BHive that incorporates service, service contract, service architecture, and service portfolio life cycles, as well as service risk, service change, and service compliance management. BHive primarily serves as a map for identifying and positioning instruments for business-driven service design and management. BHive does not provide the level of detail and the sharpness of definitions that other frameworks do. However, BHive provides a level of holism that is not found in other frameworks. BHive can be perceived as a proposal to integrate existing frameworks in service design, management, and execution together with intra-organizational issues, inter-organizational issues, and functional and contractual aspects.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

References

  • Arsanjani A, Ghosh S, Allam A, Abdollah T, Gariapathy S, & Holley K (2008) SOMA: A method for developing service-oriented solutions. IBM Systems Journal 47(3):377–396.

    Article  Google Scholar 

  • Crnkovic I, Asklund U, & Persson-Dahlqvist A (2003) Implementing and integrating product data management and software configuration management. Artech House, United Kingdom.

    Google Scholar 

  • Daniel F, Casati F, D’Andrea V, Mulo E, Zdun U, Dustdar S, Strauch S, Schumm D, Leymann F, Sebahi S, de Marchi F, & Hacid M (2009) Business compliance governance in service-oriented architectures. In: Proceedings of the International Conference on Advanced Information Networking and Applications. 113–120.

  • David F (1989) Strategic management, Merrill Publishing Company.

  • Dorfman M (2007) Introduction to risk management and insurance. Prentice Hall, USA.

    Google Scholar 

  • Erl T (2007) SOA: principles of service design. Prentice Hall Press, NJ, USA.

    Google Scholar 

  • Foster I & Tuecke S (2005) Describing the elephant: the different faces of IT as service. ACM Queue 3(6):26–29.

    Article  Google Scholar 

  • Gangadharan GR, D’Andrea V, De Paoli S, & Weiss M (2009) Managing license compliance in free and open source software development. Information Systems Frontiers. DOI 10.1007/s10796-009-9180-1.

  • Harmsen AF (1997) Situational method engineering, Ph.D. thesis. Moret, Ernst & Young Management Consultants, Utrecht, Holland.

    Google Scholar 

  • Hevner AR, March ST, Park J, & Ram S (2004) Design science in information systems research. MIS Quarterly 28(1):75–105.

    Google Scholar 

  • Higgins RC (2004) Analysis for Financial Management. McGraw-Hill, USA.

    Google Scholar 

  • IT Governance Institute (20XX) COBIT framework for IT governance and control. http://www.isaca.org/Knowledge-Center/cobit/Pages/Overview.aspx.

  • ITIL (2007) Glossary of terms, definitions and acronyms. v3.1.24. http://www.best-management-practice.com/gempdf/ITIL_Glossary_V3_1_24.pdf.

  • International Organization for Standardization ISO (2007) Committee Draft of ISO 31000 Risk management.

  • Lankhorst M (2008) Service engineering from a business perspective. In: Proceedings from the MDD, SOA, and IT-Management 2008 (MSI) Workshop.

  • MacKenzie M, Laskey K, McCabe, F, Brown P, & Metz R (2006) Reference model for service oriented architecture 1.0. OASIS Committee Specification.

  • Office of Government Commerce (2001) Service delivery. IT Infrastructure Library. The Stationery Office, United Kingdom.

    Google Scholar 

  • Office of Government Commerce (2002) Contract management guidelines. The Sta-tionery Office, United Kingdom.

    Google Scholar 

  • Office of Government Commerce (2009) Managing successful projects with PRIN-CE2 (5th ed.). The Stationery Office, United Kingdom.

    Google Scholar 

  • Op de Coul J (2005) IT services procurement based on ISPL. Van Haren Publishers, Netherlands.

    Google Scholar 

  • Oude Luttighuis P & Gangadharan GR (2009) Framing business-driven service management and design. Novay Technical Report TI/RS/2009/008

  • Project Management Institute (2006) The standard for portfolio management. PMI, USA.

    Google Scholar 

  • Ross JW, Weill P, & Robertson D (2006) Enterprise architecture as strategy: creating a foundation for business execution. Harvard Business School Press, USA.

    Google Scholar 

  • Schiesser R (2002) IT systems management. Prentice Hall, New Jersey, USA.

    Google Scholar 

  • Spender JC & Scherer AG (2007) The philosophical foundations of knowledge management: Editors’ Introduction. Organization 14(1):5–28.

    Article  Google Scholar 

  • Sprott D & Wilkes L (2004) Understanding service-oriented architecture. CBDI Journal, CBDI Forum, January.

  • Thiadens T (2005) Manage IT! organizing IT demand and IT supply, Springer.

  • The Open Group (2009) TOGAF version 9. Van Haren Publishing, Netherlands.

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Politecnico di Milano, Milan, Italy

    G. R. Gangadharan

  2. Novay, Enschede, Netherlands

    Paul Oude Luttighuis

Authors
  1. G. R. Gangadharan
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Paul Oude Luttighuis
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to G. R. Gangadharan.

Additional information

Dr. G.R. Gangadharan is working as a researcher in Politecnico di Milano, Milan, Italy. His research interests are mainly located on the interface between technological and business perspectives. His research expertise includes service oriented computing, green computing, free and open source software, intellectual property rights, and business models for software and services. He has received Ph.D. degree in Information and Communication Technology (2008) from the University of Trento, Trento, Italy and European University Association. He holds an M.S. in Information Technology (2004) from Scuola Superiore Sant’Anna, Pisa, Italy and an M.Sc. in Computer Science (1999) from Manonmaniam Sundaranar University, Tirunelveli, India. He is a member of IEEE.

Dr. Paul Oude Luttighuis is principal researcher and consultant at Novay. He holds a Ph.D. in Computer Science from the University of Twente, Netherlands. He combines broad and in-depth expertise in the areas of chain, enterprise, and software architecture and interope-rability. In these areas, he applies expertise and experience on service-oriented architecture, model-based architecture, semantics and information modelling, rule and event modelling, process modelling, and service modelling. Paul has enterprise interoperability as a specific area of interest and operation, including semantic and technical interoperability across enterprises, and the standardisation processes involved. In his work, he strives for combining information science and technological expertise with business, organizational, and economical insights. He regularly applies his expertise in a range of consultancy assignments in a range of private and public sectors.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Gangadharan, G.R., Luttighuis, P.O. BHive: A reference framework for business-driven service design and management. J Serv Sci 2, 81–110 (2010). https://doi.org/10.1007/s12927-010-0004-0

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s12927-010-0004-0

Keywords

Search

Navigation