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Critical success factor utility based tool for ERP health assessment: a general framework

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Abstract

Enterprise resource planning (ERP) systems present themselves as a practical answer to link all enterprise-wide operations. In spite of robust ERP software packages available world-wide with organizations delving in heavy investments, many ERP implementations fail or do not attain the desired objectives, thus leaving an indelible mark on the organizational budgets. Past and current researchers have exhaustively studied and listed several critical success factors (CSF) that are critical to the success of ERP implementations. In this research paper, we present a framework of CSFs based utility tool that can be used to assess the ERP Health at various stages of the ERP implementation. This tool provides the implementers to effectively monitor the CSF through various stages of ERP Implementation, such that any dip in the CSF would send a signal to implementers to work on the particular CSF showing trouble and thus bring back the ongoing ERP implementation back on the success track.

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Acknowledgments

Authors express their deep sense of gratitude to The Founder President of Amity Universe, Dr. Ashok K. Chauhan for his keen interest in promoting research in the Amity Universe and has always been an inspiration for achieving great heights.

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Authors and Affiliations

  1. Amity International Business School, Amity University Uttar Pradesh, Noida, UP, India

    P. K. Kapur

  2. Amity Institute of Information Technology, Amity University Uttar Pradesh, Noida, UP, India

    Shruti Nagpal & Sunil Kumar Khatri

  3. Department of Industrial and Systems Engineering, University of Pretoria, Pretoria, South Africa

    V. S. Sharma Yadavalli

Authors
  1. P. K. Kapur
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  2. Shruti Nagpal
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  3. Sunil Kumar Khatri
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  4. V. S. Sharma Yadavalli
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Corresponding author

Correspondence to P. K. Kapur.

Appendices

Appendix 1: Ideal case scenario

The ideal case scenario will be when all the CSF show the value of highest rank 5 at a particular milestone, which means that the utility measure indicates that the ERP implementation is heading towards absolute success. See Table 11.

Table 11 Overall CSF utility measure “ideal scenario”
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Appendix 2: Worst case scenario

The worst case scenario will be when all the CSF show the value of least rank 1 at a particular milestone, which means that the utility measure indicates that the ERP implementation is heading towards absolute failure. See Table 12.

Table 12 Overall CSF utility measure “worst scenario”
Full size table

Appendix 3: Average case scenario

The average case scenario will be when all the CSF show the value of mid-rank 3 at a particular milestone, which means that the utility measure indicates that the ERP implementation is at its’ threshold level. See Table 13.

Table 13 Overall CSF utility measure “average scenario”
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Appendix 4: Ideal case scenario for hypothetical ERP project implementation

See Table 14.

Table 14 Overall CSF utility measure “ideal scenario”—hypothetical ERP implementation
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Appendix 5: Worst case scenario for hypothetical ERP project implementation

See Table 15.

Table 15 Overall CSF utility measure “worst scenario”—hypothetical ERP implementation
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Appendix 6: Average case scenario for hypothetical ERP project implementation

See Table 16.

Table 16 Overall CSF utility measure “average scenario”—hypothetical ERP implementation
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Kapur, P.K., Nagpal, S., Khatri, S.K. et al. Critical success factor utility based tool for ERP health assessment: a general framework. Int J Syst Assur Eng Manag 5, 133–148 (2014). https://doi.org/10.1007/s13198-014-0223-8

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  • DOI: https://doi.org/10.1007/s13198-014-0223-8

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